Account Manager (Higher Ed) - EdTech

**Title – Account Manager (Higher ED)** **Location : Remote (USA)** **Job Type: \- Full\-time / Permanent** **Key Skill\-** Higher education exp Ed Tech Exp\- Marketing exp in Higher ed client management (Higher ED) Consulting sales exp Business Development (Higher Ed) EdTech Sales Account Management \& Client Relations (Higher Ed client) **Job Description:** **Overview:** We are looking for a motivated and results\-driven Account Manager to join our team. The Account Manager will serve as the primary point of contact for our clients, ensuring their needs are met and fostering long\-term relationships. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for education. **Key Responsibilities:** * **Client Relationship Management:** Build and maintain strong relationships with clients, understanding their needs and objectives to ensure satisfaction and retention. * **Project Coordination:** Collaborate with internal teams to oversee project execution, ensuring timely delivery and adherence to quality standards. * **Sales and Business Development:** Identify opportunities for upselling and cross\-selling services, contributing to revenue growth. * **Reporting and Analysis:** Prepare regular reports on account performance, client feedback, and project outcomes; analyze data to inform strategy and improvements. * **Issue Resolution:** Address and resolve client inquiries and concerns promptly, acting as an advocate for the client within the organization. * **Market Research:** Stay informed about industry trends, competitor activities, and client needs to provide insights for strategic planning. **Required Qualifications:** * Education: Bachelor's degree in business, Marketing, Education, or a related field. * Experience: 12\+ years of experience in account management or a client\-facing role, in the EdTech or education sector. **Skills:** * Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. * Excellent organizational skills, with the ability to manage multiple accounts and projects simultaneously. * Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). * Problem\-Solving Skills: Ability to think critically and develop creative solutions to meet client needs. **Preferred Qualifications:** * Experience in Education: Familiarity with educational content, curriculum design, or instructional technology. * Sales Experience: Proven track record of meeting or exceeding sales targets is a plus. **Additional Information:** * This is a remote position, but candidates must be based in Phoenix, AZ or New York, NY. * Travel required up to 25% for client meetings, conferences, or internal collaboration**.** Job Type: Full\-time Pay: $85,000\.00 \- $100,000\.00 per year Benefits: * 401(k) * Dental insurance * Paid time off * Vision insurance Application Question(s): * Expected Salary: * Current Location (City \& State): * Currently working (Y/N): * Any experience with EdTech/LMS/E\-Learning domain (If yes, No. of yrs?): * Work Authorization: (USC/GC/GCEAD/ ?): Ability to Commute: * Remote (Preferred) Work Location: Remote