Account Manager

**Job Summary** ThumbStopper is looking for a detail\-oriented Full\-Time **Brand Advisor** to work in our office five days per week. This role is responsible for the onboarding of new brands, the health of existing brand relationships, and completion of incoming brand requests/questions (generated from brand phone calls/emails). The ideal candidate possesses a drive to foster relationships and build revenue. In this role, you’ll work closely with all members of the Customer Success team. Top KPIs* Number of brands managed. * Percentage of brand content approved * Percentage of content audited * Percentage of meetings with each brand * Number of Retailers connected vs active. **Job Responsibilities** Brand Success* Daily and weekly monitoring, auditing, and reporting of key indicators of brand’s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor). * Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper’s existing customer base as applicable. * Create and configure brand accounts within the ThumbStopper system. * Facilitate the approval of content to a brand’s retailer network as needed (to include approving content in cases of brand unresponsiveness). * File JIRA tickets to report issues, bugs, and feature enhancements to the technology department. * Maintain the Brand Playbooks of assigned brands * Work with the Brand’s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed. * Responsible for the creation and presentation of Quarterly Business Reviews. * File monthly co\-op/billing reports for Brands where contractually obligated. * Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and SalesForce workflow channels. Accountability metrics* Barometer has a content fulfillment percentage of 85% or greater on all assigned brands. * Number of subscribed retailers is greater than or equal to the minimum required retailers as stipulated in the brand’s contract (across all assigned brands). Other duties as required. **Daily Requirements*** Contribute a minimum of 40 working hours per week * + In\-office Monday, Tuesday, Thursday, Friday with Wednesday being a remote workday. + Hours are 8:00\-5:00pm or 9:00\-6:00pm * Participate in scheduled meeting(s) as required. * Maintain collaborative team presence using Ticketing and Conversations in SalesForce, Slack, and by actively participating in company meetings. * Professional interaction with company cross\-functional departments including sales, technology, and executive management team. **Required Skills*** Professional verbal and written communications skills. * 4\-year minimum in customer service. * + Proven ability to build and maintain relationships with clients and internal stakeholders + Demonstrated competence sharing info out to the entire Customer Success team and being a brand’s subject matter expert + 6\-months minimum in any ThumbStopper Customer Success role * Organized with attention to detail. * Proficient with all platforms used by ThumbStopper. * + Including but not limited to; Microsoft Office Suite, Salesforce, and the ThumbStopper platform. **Physical requirements*** Prolonged periods of sitting at a desk and working on a computer. * Can lift 10\+ pounds. **Education / Experience*** High School diploma. * 3\+ years of experience in customer service or similar role. **Education / Experience*** High school diploma * 2\+ years of experience in customer service or similar role. **Supervisory Responsibilities:** None**Reports to:** Brand Advisor Team Lead **Role is in office** in Tampa, FL with minimal local travel required