Client Success Manager

Account ServicesClient Success Manager The Client Success Manager (CSM) serves as a strategic advisor and revenue owner for a portfolio of hotel and resort clients, aligned with GCommerce’s mission of driving measurable growth and performance. The CSM is responsible for owning the full client lifecycle, including onboarding, strategy development, execution oversight, performance analysis, and growth planning. They will lead digital marketing strategy for assigned accounts, proactively identifying opportunities to increase client revenue, retention, and long\-term value. This role requires close partnership with operations teams, ensuring strategies are clearly communicated, effectively executed, and continuously optimized. The CSM is accountable for delivering business outcomes, not just campaign outputs, while maintaining the high standards GCommerce is known for. All efforts of the Client Success Manager are focused on driving client success, retention, and revenue growth through data\-driven digital marketing strategies. This individual plays a critical role in expanding GCommerce’s client relationships and overall revenue performance. Key responsibilities * Leading the strategic direction for assigned client accounts, aligning digital marketing initiatives with client goals, revenue targets, and KPIs. * Serve as the primary point of contact and trusted advisor for clients, building strong relationships and delivering insight\-driven communication through regular meetings and performance reviews. * Monitor clients’ performance metrics and campaign results, translating data into actionable insights and strategic recommendations. * Drive client growth and retention by identifying upsell and cross\-sell opportunities and proactively recommending new strategies based on data and market trends. * Develop and manage account plans (monthly, quarterly, and annual), ensuring alignment with client objectives and long\-term growth opportunities * Collaborate cross\-functionally with internal teams to ensure seamless execution, clear communication, and high\-quality delivery of all marketing initiatives. Including monthly/bi\-monthly strategy meetings for each client. * Maintain accurate client data and profit/loss, internal communication, project tracking, and communication within Teamwork * Own account financial performance, including forecasting, budgeting, profitability, and resource allocation to meet or exceed margin targets. The CSM is responsible for managing labor hours weekly to ensure required profit margins are met or exceeded, without sacrificing quality. * Travel as needed to strengthen client relationships, gain market insights, and identify additional growth opportunities. Travel to each assigned client is typically at least one time per year. Desired skills * Solid working knowledge of basic computer software, including Microsoft Office Suite, PowerPoint, and familiarity with hotel Property Management Systems (PMSs) * Strong analytical mindset with the ability to translate data into actionable insights and client\-facing recommendations, and fast\-paced environments * Ability to effectively present information and respond to questions from clients, GCommerce staff members, and industry professionals * Self\-motivated with a strong desire to set and accomplish goals and objectives * Excellent communication, negotiation, and relationship\-building skills with a client\-first mindset * Ability to partner with different business units and work independently and in teams in a multi\-task/project environment (Vendors, Clients, Departments, Corporate Office) * Experience managing multiple accounts with competing priorities while maintaining high service levels * Commercial marketing awareness with an understanding of revenue drivers, ROI, and client business models Requirements * Bachelor’s degree in marketing or similar field * Experience with social media channels, both paid and organic * An understanding of Google Analytics * Comfort working with performance metrics, KPIs, and reporting tools * Experience in digital marketing, account management, client success, or related field (hospitality\-related experience a plus) * Proven ability to manage multiple relationships, drive retention, and contribute to revenue growth Job Type: Full\-time Pay: $65,000\.00 \- $85,000\.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Work Location: Remote