Customer Account Specialist - Remote

As Customer Account Specialist – Remote at Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today. We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands. Join Our Team and Help Us Build a Stronger, Safer, Better World. It’s Better with Bakelite. **Customer Account Specialist \- Remote:** The Impact You’ll Have On The Organization and World * As the Customer Account Specialist you will serve as the primary point of contact for all order related activities, ensuring a seamless experience throughout the order lifecycle. * You will be responsible for building strong customer relationships, managing order accuracy and timeliness, and supporting overall customer loyalty through excellent communication and problem resolution. * You will collaborate closely with internal teams to ensure customer needs are met efficiently and effectively. **It's Better with Bakelite:** Our Commitment Back to You * You’ll Help Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it. * We Champion Our Associates. At Bakelite, you don’t just climb the career ladder – you pave your personal path through continued learning and development. * Together, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet. * Safety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow – for our families and friends, for each other and for our communities. * We Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career. What Does a Typical Day Look Like? Here are your primary responsibilities: Customer Account Support * Act as the main contact for assigned customers on order entry, status updates, delivery coordination, and issue resolution. * Build strong, service focused customer relationships that promote trust and long term satisfaction. * Respond quickly to customer inquiries, ensuring professional, clear, and accurate communication. Order Management * Manage the end to end order process—including order receipt, validation, entry, tracking, and completion. * Monitor open orders to ensure accuracy and on time delivery while proactively identifying potential delays or issues. * Collaborate with cross\-functional teams (Sales, Supply Chain, Operations, Finance) to resolve problems and support customer needs. Issue Resolution * Investigate and resolve order discrepancies, shipment delays, inventory shortages, and billing concerns. * Provide timely updates and solutions to customers to maintain high satisfaction levels. * Escalate complex issues to leadership when necessary while maintaining ownership of the customer experience. Documentation \& Reporting * Maintain accurate customer records, order details, and communication history in ERP systems. * Ensure compliance with internal policies, service level expectations, and quality standards. * Support reporting activities related to order accuracy, fulfillment performance, and customer service metrics. What is Needed to be Successful in this Role (Required Skills/Abilities): * High School Diploma or equivalent and 1\- 3 years of experience in customer service, order management, supply chain, or a related field. * Strong understanding of order fulfillment processes and customer account management. * Excellent communication skills with the ability to manage multiple requests in a fast\-paced environment. * Experience working with Microsoft Excel and Word. * Strong attention to detail and problem solving ability. Preferred Qualifications * Experience in manufacturing, distribution, or similar operational environments. * Experience using SAP is a plus. * Familiarity with process improvement tools or methodologies (Lean, Six Sigma). Are you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more at Bakelite.com/careers. We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law. In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years or age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti\-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies. Candidates are required to have unrestricted authorization to work in the United States. This company participates in E\-Verify. For additional details, click HERE. If currently an employee of the Company, you must have satisfactory work performance. Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.