Customer Care & Enrollment Specialist

**Role Overview** You'll be the first voice and face of KidKruz for families interested in signing up. Whether they call in with questions or reach out by email, you'll guide them through the process, answer their questions, and help them feel confident choosing KidKruz for their child's daily ride. **Key Responsibilities** * Answer inbound calls and emails from parents inquiring about KidKruz's service and subscription plans * Walk prospective customers through how the service works and help them complete sign\-up * Follow up with leads who have shown interest but haven't enrolled yet * Address common questions about pricing, routes, pickup times, and safety * Keep accurate records of inquiries and enrollments * Coordinate with the operations team to confirm service availability in the caller's area **Requirements** * 1–2 years of experience in customer service, sales support, or an enrollment/intake role * Friendly, persuasive, and patient phone and email communication skills * Comfortable explaining a service clearly and guiding someone through a sign\-up process * Basic computer proficiency — email, data entry, or spreadsheet tools * Background check required **Nice to Have** * Bilingual in English and Spanish * Experience in childcare, education, or subscription\-based services * Comfortable with light sales — following up with interested families **Schedule** Flexible **Why KidKruz?** * Help Austin families solve a real everyday problem * Be part of a growing, mission\-driven company * Contract role with room to grow as KidKruz expands across the Austin area Pay: $15\.00 \- $20\.00 per hour Benefits: * Flexible schedule Work Location: Remote