Director of Technology & Strategic Partnerships

**Core Responsibilities** **Technology \& Automation Strategy** * Lead technology and automation initiatives across the organization. * Evaluate and implement AI\-driven communication and workflow tools. * Improve operational efficiency through automation and system integrations. * Identify process bottlenecks and recommend scalable solutions. * Assist leadership with technology planning and operational strategy. * Oversee implementation of new operational technologies and platforms. **Strategic Partnerships \& Vendor Management** * Manage relationships with technology vendors, telecom providers, AI partners, and operational service providers. * Hold vendors accountable for timelines, deliverables, uptime, and performance. * Negotiate contracts, pricing, renewals, and service\-level expectations. * Evaluate new technology partnerships and operational opportunities. * Coordinate cross\-functional implementation projects with external partners. **Systems \& Operational Support** * Oversee operational systems including: * ACE/Interprose * Dialer and telecom platforms * Reporting platforms * Microsoft 365 and SharePoint * Payment integrations * Client file workflows * Secure file transfer processes * Work with internal teams to improve collector workflows and operational efficiency. * Ensure systems remain reliable, secure, and scalable. * Coordinate with MSPs and external IT support teams. **AI \& Digital Transformation** * Lead AI implementation projects for voice, SMS, chat, and workflow automation. * Assist in developing compliant AI engagement strategies. * Improve reporting and KPI visibility related to automation performance. * Evaluate operational ROI of AI initiatives. * Identify opportunities to reduce manual labor through automation. **Compliance \& Security Collaboration** * Partner with compliance and leadership to support: * HIPAA compliance * TCPA compliance * PCI/security standards * Data privacy initiatives * Business continuity planning * Assist with cybersecurity oversight and vendor risk management. * Support incident response coordination when necessary. **Reporting \& Analytics** * Improve operational dashboard visibility and reporting efficiency. * Develop KPI tracking related to: * Collections performance * Payment trends * Automation effectiveness * Operational productivity * Vendor performance * Assist with client reporting improvements and implementation reporting needs. **Client \& Growth Support** * Participate in client implementations and onboarding initiatives. * Support strategic client presentations and operational technology discussions. * Assist with RFP responses and operational growth initiatives. * Help identify scalable operational opportunities for future expansion. **Required Qualifications** **Experience** * 5–10\+ years of experience in operational technology, automation, vendor management, or strategic operations leadership. * Experience in collections, healthcare revenue cycle, contact centers, BPO, fintech, or regulated service industries preferred. * Experience managing technology vendors and operational projects. * Experience implementing automation or AI\-driven solutions preferred. * Experience working in fast\-paced operational environments. **Technical \& Operational Knowledge** Strong understanding of: * Operational workflow automation * AI and conversational platforms * Telecom/contact center environments * Microsoft 365 and SharePoint * Reporting and dashboard systems * Vendor management * Systems integrations * HIPAA and regulated environments * Business continuity and operational risk management Preferred familiarity with: * ACE/Interprose * TCN or similar dialer systems * Payment platforms * Healthcare collections workflows * Insurance overpayment recovery operations * Secure file exchange processes **Leadership Traits** The ideal candidate should: * Be highly organized and execution\-oriented. * Balance innovation with operational practicality. * Be comfortable working across departments. * Understand service\-business operational realities. * Move quickly without sacrificing compliance or stability. * Be proactive and solution\-focused. * Communicate effectively with executives, vendors, and frontline staff. * Be willing to operate both strategically and hands\-on. **Performance Metrics** Success in this role may be measured by: * Operational efficiency improvements * Automation implementation success * Vendor performance and accountability * Reduction in manual workflow processes * System reliability and uptime * Reporting visibility improvements * AI initiative ROI * Cost savings initiatives * Client implementation success * Compliance and security support outcomes **Compensation Structure** **Compensation Package** * Base Salary: $125,000 annually * Monthly Performance Bonus: Based on company performance and KPI achievement Pay: From $125,000\.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Work Location: Remote