Enterprise Account Manager (Marketing Agency Experience)

**Improvado** is an AI\-powered marketing data platform built for mid\-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H\&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast\-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high\-quality execution. **About The Role** We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product \& Services offerings. This is a hands\-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization. Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject\-matter expertise, and consistently driving value for our clients. ### **Key Responsibilities:** * Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies * Prioritize customer success with a strong commitment to high\-quality support and delivery. * Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads. * Lead strategic client meetings and consultations, providing guidance and expertise. * Manage client relationships end\-to\-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management. * Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution. ### **Required Qualifications** * Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment. * Proven track record of independently managing and executing projects, with at least 3 years of experience in client\-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar. * 3\+ years of account management experience within a **marketing agency** setting, with a focus on enterprise accounts. * Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs. * Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish. ### **Nice to Have:** * Curiosity about AI technologies and willingness to explore new ways of working with AI tools. * Ability to take ownership and independently resolve customer challenges when needed. ### **What We Offer:** * Remote\-first environment * Competitive compensation * Medical and dental benefits * 401K plan * Unlimited PTO * Paid holidays * Professional development reimbursement lksUoSj8j3