Implementation QA Analyst

**About the Role** We are seeking a motivated, detail\-oriented Implementation QA Analyst to join our growing fintech team. This is a career\-building role designed for someone entering the industry with a passion for quality assurance, financial technology, and client delivery. You will start by supporting software testing and user acceptance testing (UAT) for our banking platform and progressively grow into a broader implementation role — coordinating client onboarding projects, managing delivery workstreams, and eventually leading implementation engagements. This role is ideal for someone who is eager to learn, thrives in a structured yet fast\-paced environment, and wants a clear path from hands\-on technical work to client\-facing project management in the fintech space. **Career Growth Path** This role is structured to evolve with you. The path below reflects what most team members experience as they build skills and take on increasing responsibility: **Phase 1 (0–12 Months) \-**QA Analyst / Implementation Associate \-Execute test cases, document defects, support UAT, assist with onboarding tasks. **Phase 2 (12–24 Months) \-**Implementation Analyst **\-\*Lead QA workstreams, manage client data validation, assist in project coordination**.\* **Phase 3 (24\+ Months) \-** Implementation Specialist \- Own full implementation lifecycle, manage client relationships, drive project delivery. Advancement is based on demonstrated performance, skill development, and business need — not just tenure. **Key Responsibilities** **Phase 1: QA \& Implementation Support (Entry Level)** * Execute predefined test cases for banking applications — web, mobile, and backend systems. * Perform functional and regression testing of key features such as account setup and maintenance, deposits, transfers, and posting. * Identify, document, and track defects clearly using GitHub. * Validate upload and ensure data accuracy in client test environments. * Support UAT activities alongside client teams during implementation engagements. * Assist with test data setup, environment preparation, and post\-fix retesting. * Perform basic API testing * Support implementation team members with data exchange tasks, configuration validation, and go\-live readiness checklists. * Collaborate with QA team members, developers, and business analysts to understand requirements and acceptance criteria. **Phase 2: Implementation Analyst (Developing)** * Lead QA workstreams within client implementations, coordinating test cycles and UAT sign\-off. * Assist in the development and maintenance of project plans and status reports. * Serve as a secondary point of contact for clients on testing and data validation activities. * Use SQL to update and configure unique client environments. * Contribute to the development and refinement of implementation playbooks, test templates, and QA documentation. * Begin facilitating client calls and status meetings with supervision. **Phase 3: Implementation Specialist (Advanced)** * Own the full implementation lifecycle — discovery, configuration, integration, testing, training, go\-live, and post\-launch support — for multiple concurrent client engagements. * Develop and manage detailed project plans, timelines, resource schedules, and executive communications. * Serve as the primary client contact during implementation, set clear expectations, and provide a consultative experience. * Coordinate across internal teams — product, development, support, and sales — to align on scope, deliverables, and timelines. * Identify, escalate, and mitigate risks and blockers with urgency; develop contingency plans as needed. **Qualifications** **Required (Entry Level)** * A structured thinker who can validate complex, configuration\-driven banking workflows with precision * Basic understanding of software testing concepts: test cases, defects, QA lifecycle, Software Development Life Cycle. * Strong attention to detail. * Good communication and documentation skills, both written and verbal. * Familiarity with Microsoft Office, GitHub, or similar data tools. * Basic understanding of banking concepts: accounts, transactions, payments, and customer servicing. * Eagerness to learn, grow, and take on increasing responsibility over time. **Preferred (Any Level)** * Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Finance, Business Administration, or a related field. * Basic knowledge of SQL for data validation and troubleshooting. * Understanding of Agile or Scrum environments. * Internship, coursework, or project experience related to QA, software testing, or banking systems. * Working knowledge of banking operational processes and how financial institutions manage day\-to\-day workflows. * Familiarity with financial services compliance considerations (e.g., BSA/AML, SOX, FFIEC) as they relate to technology implementations. **Tools \& Technologies** Training will be provided on all tools for candidates who demonstrate the right aptitude and attitude. * Defect \& project tracking: GitHub * API testing: SNAP * Test documentation and management tools * Communication \& collaboration: Microsoft Office, Teams, Zoom **What You’ll Gain** * Hands\-on experience with real banking software and financial workflows from day one. * A structured, supported path from QA analyst to implementation project lead. * Exposure to real\-world Agile QA processes and client delivery methodology. * Mentorship from experienced implementation and QA professionals. * Opportunity to develop client\-facing skills and grow into project management. * Deep knowledge of the fintech and banking technology industry. **Work Environment \& Travel** This role is remotely based. As you grow into implementation specialist responsibilities, periodic travel to client sites may be required — estimated at up to 25% during active implementation phases. Candidates must be authorized to work in the United States. Pay: $65,000\.00 \- $80,000\.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Vision insurance Application Question(s): * Do you have experience working with financial, banking, payment or transaction\-related systems? * Do you have experience using SQL for querying or validating data? * Are you comfortable participating in client\-facing meetings as your responsibilities grow? * Are you comfortable learning new technical systems and workflows quickly? Work Location: Remote