Inside Account Manager

Overview: At**ALTOUR****,** we believe people are the driving force behind every meaningful connection \- our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest\-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading\-edge technology to create smarter, faster, and more tailored solutions \- not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward\-thinking environment where your voice matters and your success is a shared journey. **Click here for more information about****Altour****.** **Portfolio Precision. Process Discipline. Customer Value at Scale.** ALTOUR is modernizing how we manage our long tail of customers—shifting from manual, resource\-heavy service models to a tech\-enabled, high\-efficiency inside account model. Inside Account Managers (IAMs) are critical to that evolution, delivering consistent, high\-quality service and commercial oversight through process, automation, and team\-based delivery. Inside Account Managers operate as part of a collaborative pool—supporting a shared portfolio of strategically important, lower\-touch clients. Using structured workflows, systems, and automated triggers, the team monitors account health, surfaces opportunities, and steps in where human intervention adds value. This role suits professionals who thrive in structured, performance\-focused environments— whether you're building your career in account management or bringing deep experience and seeking a role that balances commercial impact with operational discipline. Responsibilities: * Work as part of a centralized team to support a shared portfolio of Inside\-tier accounts, guided by service workflows and system triggers * Monitor account performance, client engagement, and SLA delivery using dashboards, alerts, and automation tools * Engage clients through structured check\-ins, email campaigns, and self\-serve tools, escalating to high\-touch support as needed * Track renewals, contract compliance, and service performance across the pool of assigned accounts * Identify growth\-ready accounts for elevation to higher tiers or human\-led expansion planning * Support upsell and cross\-sell activity by flagging needs and collaborating with Sales or Strategic Account Managers * Contribute to continuous improvement efforts—enhancing tools, playbooks, and knowledge sharing within the IAM team * Escalate client concerns or service anomalies to team lead for resolution and tracking Qualifications: **What You’ll Bring** * 1–3 years of experience in account management, client support, or operational delivery roles * Strong communication and organizational skills with a client\-service mindset * Comfort using CRM systems, reporting tools, and structured engagement cadences * Process\-oriented with the ability to manage multiple accounts and follow detailed workflows * Eager to learn, contribute, and grow in a commercial team environment * Experience in corporate travel, SaaS, or B2B services is helpful, but not required **Working at ALTOUR** This is not a traditional account management role—it's built for scale, precision, and future growth. Inside Account Managers are part of a new generation of talent redefining how value is delivered to customers at scale. If you're excited about working in a structured environment where data, process, and customer experience meet—this is your launchpad. **PAY AND BENEFITS** Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company\-paid life insurance and AD\&D, optional additional life insurance and AD\&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, \& renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. 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