Journeyman Field Office Technician

**MANTECH** seeks a motivated, career and customer\-oriented **Journeyman** **Field Office Technician** to join our CASTLE\-NET Program team. ***This is a remote position***. Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G\-6 with agile, innovative, customer focused, and cost\-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation’s toughest challenges. **Responsibilities include but are not limited to:** * Providing on\-site technical support and assistance by deploying to CASTLE\-NET program field offices for IT infrastructure and end\-user device wellness checks. * Conducting network performance evaluations, checking conference room equipment, and supporting end\-user devices to ensure compliance with USACE IT policies. * Assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing and documentation. * Delivering world\-class IT services and responsive, dependable customer support to exceed the expectations of USACE IT end\-users. * Delivering vital solutions and strengthening the IT foundation with secure, innovative, and modernized technological solutions. * Working with all stakeholders to ensure complete and functioning systems that meet all mission requirements **Minimum Qualifications:** * Bachelor’s degree in IT, Computer Science, or related field; or an Associate degree with 2\+ years of relevant experience; or 4\+ years of relevant experience. * Possess 4\+ years of experience in IT and/or field/user support roles with progressively responsible experience. * Excellent technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance. * Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field missions. * Ability to maintain an 8140 IAT Level II certification and remain current with industry trends in network engineering and data security. * Experience creating, maintaining, and communicating technical documentation for complex information technology systems. **Preferred Qualifications:** * Relevant certifications such as CompTIA A\+ or Microsoft Certified: Modern Desktop Administrator. * Familiarity with the USACE IT environment, regulatory requirements, and primary compliance automation tools. **Clearance Requirements:** * Must possess a Secret security clearance prior to starting this position. **Physical Requirements:** * The person in this position must be able to travel 75% of the time.