Manager of Lending Infrastructure

* Remote \- Americas * Finance **About the role** ------------------ Within the Shopify Merchant Lending organization, the Merchant Lending Credit team is responsible for the day\-to\-day operations, and underwriting of the suite of financial products provided by Shopify. Our primary responsibilities include: underwriting, overseeing credit policy and procedures, and special projects. We’re hiring a Manager of Lending Infrastructure to own and evolve the operational and technical backbone that powers lending. This is a high\-impact role that sits at the intersection of credit, engineering, and product execution. You will drive operational excellence by building the infrastructure, tools, and cross\-functional partnerships necessary to scale lending effectively, safely, and efficiently. The Implementation role ensures the systems, processes, and delivery mechanisms behind our lending products are robust, resilient, and ready to evolve with the needs of our merchants and internal stakeholders.This is a highly cross\-functional role requiring a unique blend of system thinking, technical fluency and rigour. **Responsibilities:** * Lead the strategy and roadmap for MLC infrastructure * Design and deliver systems and processes that scale efficiently across markets and products while safeguarding against failure points : manual workarounds, rework, single\-threaded operations, or control weaknesses. * Collaborate closely with Product, Engineering, and Data to influence roadmaps that automate risk controls, reduce decisioning latency, and improve user experience for both our internal teams and our merchants * Act as the connective tissue between MLC. Product, Data \& Legal . Translate requirements into scalable operational processes, ensure that lending initiatives are implemented with clarity, and remove ambiguity during rollout. * Partner with Merchant Lending Credit to identify points of merchant or analyst friction across the loan lifecycle, particularly in edge cases, doc collection, KYC processing, and manual tasking. * Translate frameworks into scalable technical requirements by working directly with RnD to scope, prioritize and ship critical infrastructure. * Understand how software is built , comfortable using AI at scale, and contribute meaningfully to technical discussions. **Requirements for the role:** * 7\+ years in fintech, lending: has led infrastructure or workflow transformation in complex or regulated environments. * Experience working on automated underwriting, decisioning systems design * Experience scaling infrastructure in a high\-growth environment : comfortable with system architecture, data flows and release cycles. * Confident partnering with Engineers, debating tradeoffs and influencing technical decisions without creating friction * Comfortable building from scratch: process frameworks and automation, systems, etc. * Thrives in ambiguity, moves fast, and brings clarity and structure to complex domains **Bonus experience:** * Prior engineering, technical product or fintech platform experience is a plus * Familiarity with revenue\-based financing or embedded lending products **About Shopify** ----------------- Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life\-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option. **About you** ------------- Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:* Care deeply about what you do and about making commerce better for everyone * Excel by seeking professional and personal hypergrowth * Keep up with an unrelenting pace (the week, not the quarter) * Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change * Bring critical thought and opinion * Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do * Embrace differences and disagreement to get shit done and move forward * Work digital\-first for your daily work *We may use AI\-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.* Shopifyhttps://www.shopify.com**We hire people, not resumes. If you think you’re right for the role, apply now.** ===================================================================================