Operations Analyst - Accredo - Remote

**Excited to grow your career?** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Accredo is currently seeking an Operations Analyst. The Operations Analyst is primarily responsible for collaborating with the Resource Management Team, Site Directors and Managers to execute the daily and weekly strategies based on forecasted volumes, offline needs, attendance, and any other business obligations we need to fulfill. We provide a balanced and level loaded skilling plan based upon demand and capacity analysis. This position monitors systems and metrics throughout the day and makes changes to queue resource allocations to ensure service level. Delivers professional activities in the Operations Management job family with a focus on Business Operations. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analysis for review. Plays a key role in implementing projects and programs in the function. May assist in business processing, service levels and reporting. Is responsible for preparing and reviewing key statements and document related to business operations. May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place. May provide guidance, coaching, and direction to more junior members of the team in Business Operations. **RESPONSIBILITIES:** * Monitor staffing levels throughout the day and assess the need for skilling changes. * Maintain employee profiles and reallocate resources to accommodate different types of work. * Monitor compliance to manufacturer specific performance guarantees, adjust skilling accordingly and notify management of problems as soon as possible. * Provide various reports multiple times a day to management and stakeholders on trends, volume, productivity, quality, service levels, etc. Run ad hoc reports as requested. * Communicate performance and scheduling updates at Daily Production Meetings. * Respond to incoming schedule requests * Complete necessary paperwork for access for new or transferring employees. * Respond to incoming analysis requests. * Run existing SQL queries and modify them as per need. * Create Excel templates to run reports. * Create Excel dashboards. * Update workflows and existing forms in SharePoint. * Update data repository that feeds Tableau dashboards. * Additional duties as assigned. **QUALIFICATIONS** * High School Diploma or GED is required * 5\+ years of planning, forecasting, or command center work experience is highly preferred * 1\+ year experience in a production environment * Excel proficient. Ability to perform V look ups, pivot tables, graphs, Macros, etc. to create reports is required. * Experience in resource management / workforce planning preferred * Knowledge of Microsoft Office Applications; experience with Care Central and/or RX Home systems and tools * Knowledge of PARCM systems and platforms preferred * Demonstrated understanding of PARCM’s processes and procedures. * Excellent phone, oral and written communication skills * Ability to adapt in a dynamic work environment and make independent decisions * Demonstrated ability to handle multiple projects simultaneously and prioritize workload * Extremely detail oriented * Advanced problem\-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. * Knowledge of PBM industry/Managed care industry preferred. * Expertise at writing SQL scripts to pull relevant data from Care Central and Rx Home is a plus. * Knowledge to update workflows and existing forms in SharePoint is a plus. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 23 \- 35 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health\-related benefits including medical, vision, dental, and well\-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.* *If you need a reasonable accommodation to complete the online application process, please email* ***seeyourself@thecignagroup.com*** *for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.* *The Cigna Group has a tobacco\-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.* *Qualified applicants with criminal histories will be considered for employment in a manner* *consistent with all federal, state and local ordinances.*