Product Manager

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! **2025:** * **Stevie® Awards for Sales \& Customer Service:** Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner **2024:** * **Excellence in Customer Service Awards:** Organization of the Year (Small) * **Stevie® Awards for Sales \& Customer Service:** Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * **Best in Biz Awards:** Most Customer\-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named \#95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) **Join Us as a Product Manager** -------------------------------- At Health Advocate, we’re on a mission to simplify healthcare and guide people through one of the most complex systems they will ever encounter. We don’t build products for the sake of features — we deliver **market\-driven, user\-centered digital solutions** that make healthcare navigation clearer, easier, and more human. As a Product Manager, you’ll play a critical role in shaping products that directly support our mission. This isn’t a ticket\-taking or feature\-order role — you’ll partner closely with stakeholders, voice the needs of the market and end user, and translate validated problems into thoughtful, well\-executed product outcomes. **What You’ll Do: Your Roadmap to Impact** ------------------------------------------ This role offers the opportunity to own products end\-to\-end — from market discovery through delivery and optimization. Here’s how you’ll make a difference: **Drive Market\-Led Product Strategy:** Apply Pragmatic Institute principles to ground product decisions in validated market evidence, buyer needs, and competitive insights. **Translate Insight into Action:** Conduct and synthesize market research, NIHITO activities, win/loss interviews, and customer input to define problems, buyer personas, and user journeys. **Own the Product Roadmap:** Define and maintain a prioritized roadmap that aligns market needs, customer value, and business strategy — clearly communicating tradeoffs and decisions. **Define Clear, High\-Quality Requirements:** Write detailed product requirements and user stories with acceptance criteria that reflect a deep understanding of user experiences and workflows. **Champion User Experience:** Collaborate with UX Designers to define intuitive, user\-centered interfaces and end\-to\-end journeys. **Guide Delivery \& Quality:** Partner with Technology teams throughout development, evaluate technical options, perform acceptance QA, and ensure solutions meet business intent and quality standards. **Measure \& Improve:** Define and track product success metrics (KPIs, OKRs) to assess product\-market fit and identify opportunities for continuous improvement. **Collaborate Across Teams:** Act as the voice of the customer while working closely with Sales, Marketing, Data \& Analytics, Technology, and Operations. **Use AI as a Multiplier:** Leverage generative AI tools to accelerate research, sharpen thinking, increase efficiency, and continuously improve your product craft. **Who You Are: The Product Manager We’re Looking For** ------------------------------------------------------ We’re seeking a thoughtful, hands\-on product manager who thrives in ambiguity, values market evidence, and takes ownership from strategy through execution. ### **Experienced Product Professional** * 3–5 years of product management experience, preferably in healthcare, health technology, or B2B environments * Hands\-on experience applying Pragmatic product management principles (Pragmatic training strongly preferred) * Proven ability to define product strategy *and* write detailed user stories with acceptance criteria ### **Strong User\-Centered Mindset** * Deep experience defining user journeys, user experiences, and UI requirements * Passion for designing intuitive solutions that solve real problems ### **Ownership \& Critical Thinking** * Takes initiative and owns products from discovery through delivery * Comfortable defining problems, challenging assumptions, and making tradeoffs ### **AI\-Curiosity \& Growth Mindset** * Actively uses generative AI tools as a productivity aid, creative partner, or learning resource * Open and curious about emerging technologies and industry trends ### **Collaborative Communicator** * Effectively partners with stakeholders across Technology, Marketing, Sales, and Operations * Clearly translates complex ideas into actionable insights and decisions **Bonus Experience (Nice to Have)** ----------------------------------- * Pragmatic Institute certification (PMC or higher) * Jobs to Be Done (JTBD) research experience * Rapid prototyping and customer feedback loops * Familiarity with digital health, AI/ML\-enabled products, or cloud\-based platforms * Data\-informed product decision\-making experience **Why Health Advocate?** ------------------------ At Health Advocate, we don’t just support our members — we support you. ✅ **Competitive Compensation:** Salary range starting at $80,000 based on experience ✅ **Remote\-First Role:** Work from home with periodic travel as needed ✅ **Structured Onboarding:** Standard HA onboarding plus additional product management training ✅ **Career Growth:** Opportunity to shape products, influence strategy, and grow your product leadership skills ✅ **Purpose\-Driven Work:** Help create products that improve real healthcare experiences **Your Next Move** ------------------ If you’re passionate about market\-driven product management and want to build solutions that truly help people navigate healthcare, we’d love to hear from you. Apply today and join a team that values curiosity, impact, and thoughtful execution. **Physical Requirements** ------------------------- This position is primarily sedentary, requiring prolonged periods of sitting and frequent use of a computer, keyboard, and mouse. **Mental and Cognitive Requirements** ------------------------------------- This role requires sustained concentration, critical thinking, problem\-solving, and the ability to synthesize complex information into clear, actionable decisions. **Work Environment** -------------------- A distraction\-free workspace is required to support collaboration, focus, and productivity. Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well\-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well\-being. Our solutions leverage a unique combination of best\-in\-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID\-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Awards: **2025:** * **Stevie® Awards for Sales \& Customer Service:** Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner **2024:** * **Excellence in Customer Service Awards:** Organization of the Year (Small) * **Stevie® Awards for Sales \& Customer Service:** Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * **Best in Biz Awards:** Most Customer\-Friendly Company of the Year – Medium and large category (Silver) 2023: * National Customer Service Association All\-Stars Award: Service Organization of the Year. * Stevie® Awards for Sales \& Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: * Stevie® Awards for Sales \& Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * Excellence in Customer Service Awards: Organization of the Year (Small) * Best in Biz Awards: Most Customer\-Friendly Company of the Year – Medium and large category (Silver) 2021: * Stevie® Awards for Sales \& Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner * Stevie® Awards for Sales \& Customer Service: Most Valuable Response by a Customer Service Team (COVID\-19\). Bronze Winner * Best in Biz Awards: Most Customer\-Friendly Company of the Year – Medium and large category (Silver) 2020: * National Customer Service Association All\-Stars Award: Organizations of 100 or Greater, Runner\-Up * Communicator Award of Distinction: October 2019 Broker News * MarCom Awards: Gold, COVID Staycation Ideas brochure * MarCom Awards: Platinum, 2021 Well\-being Calendar * Best in Biz Awards: Most Customer\-Friendly Company of the Year \- Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60\-I.35(c)