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FOODHUB
Customer Support

Regional Account Manager

FOODHUB

Full-Time
Lead
Remote
Posted Yesterday

Tech Stack

RustREST

Job Description

**Regional Account Manager – Philadelphia, PA** About Us Foodhub is a fast\-growing technology company providing EPOS and APOS systems to the restaurant and takeaway industry. Our online platform helps customers order their favorite meals with just a few clicks, while ensuring our restaurant partners keep more of their hard\-earned profits. We are in an exciting period of rapid growth in the U.S., and we’re looking for a **Regional Account Manager** based in the Philadelphia area to help us expand and support our restaurant partners. If you’re passionate about building relationships, driving growth, and working in a high\-energy environment, we’d love to hear from you. What You’ll Do * Manage and grow relationships with restaurant and takeaway clients in your region. * Serve as the primary point of contact for assigned accounts, handling day\-to\-day client needs, escalations, and requests. * Cross\-sell and upsell Foodhub products, including EPOS systems, to maximize client value and business performance. * Proactively engage with customers to introduce new features, services, or marketing channels that can help grow their business. * Conduct regular in\-person and virtual meetings with clients, including weekly market development calls. * Analyze client requirements and recommend solutions to increase revenue and customer acquisition. * Partner with marketing to plan and execute co\-promotional campaigns, local events, and B2C activities to enhance brand visibility. * Track and maintain accurate client relationship records in CRM tools. * Ensure customer satisfaction and retention through outstanding service and follow\-up. * Perform product testing and quality control checks before shipment. * Maintain inventory records and support stock management. * Collaborate with internal teams to ensure smooth order fulfillment. What We’re Looking For * 1–5 years of account management, client services, or business development experience (preferably in the restaurant, hospitality, or technology sectors). * **Hands\-on experience with EPOS systems (must\-have).** * Strong communication, presentation, and interpersonal skills with the ability to build trusted relationships. * Proven track record of meeting or exceeding sales and service targets. * Comfortable handling high volumes of client interactions, both in person and over the phone. * Ability to multitask, prioritize effectively, and work under pressure in a fast\-paced environment. * Familiarity with CRM systems and best practices. * Self\-motivated, with a strong sense of ownership and accountability. * **Driving licence \& access to a vehicle is required for this role** Benefits \& Perks * 33 days fully paid annual leave/vacation days (inclusive of all public holidays). * Enrollment in the company 401K plan with a 3% employer contribution. * Healthcare insurance contribution from the business (details provided via TriNet). * Company\-provided laptop. * $50 per month cellphone expense contribution. Why Join Foodhub? * Be part of a dynamic, high\-growth company entering the U.S. market. * Make a direct impact by helping independent restaurants thrive with innovative EPOS and ordering solutions. * Competitive compensation package with performance incentives. * Exciting career growth opportunities as Foodhub expands across America. Job Type: Full\-time Pay: From $45,000\.00 per year Application Question(s): * How much years of hospitality experience do you have? Work Location: Remote

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