Customer Support
Regional Account Manager
FOODHUB
Full-Time
Lead
Remote
Posted Yesterday
Tech Stack
RustREST
Job Description
**Regional Account Manager – Philadelphia, PA**
About Us
Foodhub is a fast\-growing technology company providing EPOS and APOS systems to the restaurant and takeaway industry. Our online platform helps customers order their favorite meals with just a few clicks, while ensuring our restaurant partners keep more of their hard\-earned profits.
We are in an exciting period of rapid growth in the U.S., and we’re looking for a **Regional Account Manager** based in the Philadelphia area to help us expand and support our restaurant partners. If you’re passionate about building relationships, driving growth, and working in a high\-energy environment, we’d love to hear from you.
What You’ll Do
* Manage and grow relationships with restaurant and takeaway clients in your region.
* Serve as the primary point of contact for assigned accounts, handling day\-to\-day client needs, escalations, and requests.
* Cross\-sell and upsell Foodhub products, including EPOS systems, to maximize client value and business performance.
* Proactively engage with customers to introduce new features, services, or marketing channels that can help grow their business.
* Conduct regular in\-person and virtual meetings with clients, including weekly market development calls.
* Analyze client requirements and recommend solutions to increase revenue and customer acquisition.
* Partner with marketing to plan and execute co\-promotional campaigns, local events, and B2C activities to enhance brand visibility.
* Track and maintain accurate client relationship records in CRM tools.
* Ensure customer satisfaction and retention through outstanding service and follow\-up.
* Perform product testing and quality control checks before shipment.
* Maintain inventory records and support stock management.
* Collaborate with internal teams to ensure smooth order fulfillment.
What We’re Looking For
* 1–5 years of account management, client services, or business development experience (preferably in the restaurant, hospitality, or technology sectors).
* **Hands\-on experience with EPOS systems (must\-have).**
* Strong communication, presentation, and interpersonal skills with the ability to build trusted relationships.
* Proven track record of meeting or exceeding sales and service targets.
* Comfortable handling high volumes of client interactions, both in person and over the phone.
* Ability to multitask, prioritize effectively, and work under pressure in a fast\-paced environment.
* Familiarity with CRM systems and best practices.
* Self\-motivated, with a strong sense of ownership and accountability.
* **Driving licence \& access to a vehicle is required for this role**
Benefits \& Perks
* 33 days fully paid annual leave/vacation days (inclusive of all public holidays).
* Enrollment in the company 401K plan with a 3% employer contribution.
* Healthcare insurance contribution from the business (details provided via TriNet).
* Company\-provided laptop.
* $50 per month cellphone expense contribution.
Why Join Foodhub?
* Be part of a dynamic, high\-growth company entering the U.S. market.
* Make a direct impact by helping independent restaurants thrive with innovative EPOS and ordering solutions.
* Competitive compensation package with performance incentives.
* Exciting career growth opportunities as Foodhub expands across America.
Job Type: Full\-time
Pay: From $45,000\.00 per year
Application Question(s):
* How much years of hospitality experience do you have?
Work Location: Remote
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