Self-Pay & Customer Service Specialist

Remote Revenue Cycle – Specialists / Full\-Time / Remote The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high\-quality, affordable care to every member of our communities. CHN is a collaboration between **Planned Parenthood affiliates across the United States.** CHN is looking for individuals who are committed to supporting our shared goal of strengthening and **enhancing our awareness and commitment to advancing the cause of health equity** in our organization. Reporting directly to the Revenue Cycle Manager, the Self\-Pay \& Customer Service Specialist is responsible for managing self\-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring timely collection of outstanding balances while maintaining positive patient relationships.### **Essential Functions** Manage self\-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns Accurately post payments and adjustments from patients into the billing system Perform regular reconciliations of patient accounts to ensure accuracy and completeness Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner Maintain accurate and up\-to\-date financial records, including payment plans and collection activities Generate and analyze reports on self\-pay accounts and customer service interactions to monitor cash flow and identify trends or issues Perform various clerical activities to support daily operations Creates and promotes a culture of continuous improvemen* t Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulation* s Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to communit* y Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare system* s Provides positive and development feedback and accountability related to practices including, but not limited to, equit* y *The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at anytime.*### **Qualifications and Experience (Required)** Minimum of 2 years of relevant account receivable experience Previous experience using ICD\-10 Medical Coding and Current Procedural Terminology (CPT) Knowledge of medical terminology Strong analytical and problem\-solving abilities Proficiency with Microsoft software (Excel, etc.) Demonstrated ability to maintain a customer\-centric service approach in a fast\-paced environment Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary Strong attention to detail and follow\-up; and ability to multi\-task in fast\-paced environment Demonstrated dedication to Planned Parenthood’s mission, vision, and values Strong interpersonal skills and the ability to build relationships with stakeholders Excellent time management, and problem\-solving skills ### **Qualifications and Experience (Preferred)** Strong General Technology Skills: proficient utilization of Excel, Word, and Windows environment,Epic, eCW, NextGenor other practice management systems experience a plus Medical Billing and Coding certification, a plus ### **Key Requirements** Commitment to advancing race (\+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our societ* y Awareness of multiple group identities and their dynamics, bringing a high level of self\-awareness about personal identity, empathy, and humility to interpersonal interaction* s Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to lear* n Strong sense of accountability to equitable practice* s Understanding of the impact of identity dynamics on organizational cultur* e Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standard* s $18\.50 \- $27 an hour**CHN believes in fair and equitable pay.** Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need. CHN provides employees with a **competitive benefits package**; some highlights include the following. * Health Care Coverage (Medical, Dental, \& Vision); eligibility for full\-time, regular employees on date of hire * Flexible Spending Accounts and Health Savings Account * Short\-Term Disability and Basic Life \& AD\&D Insurance provided by CHN * Voluntary elections for Long Term Disability and Additional Life \& AD\&D Insurance available at cost * Employee Assistance Program * Retirement Plan, 3% employer match after one year of service * Paid Time Off Program includes accrual\-based PTO, Health Time Off (HTO), and nine (9\) paid Holidays Clinical Health Network for Transformation (CHN) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. **We are committed to building an inclusive workplace that values racial \& social justice. We strongly encourage** **all** **persons to apply, including members from** **all** **racial and ethnic groups and members of the LGBTQIA\+ community.** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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