Sr. Development Support Engineer

WHO WE ARE AND WHAT WE DO Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision\-driven care. Through our AI\-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care. Built cloud\-native and designed for continuous iteration, MosaicOS™ is engineered to solve the industry’s most pressing challenges. Our platform expands clinical capacity, improves diagnostic quality by combining human expertise with AI, and turns operational complexity into strategic advantage through seamless integration or replacement of legacy imaging systems. Every AI tool within MosaicOS™ is validated across tens of millions of exams to ensure safe, reliable and meaningful clinical impact. With a ransomware\-resistant design and built\-in redundancy, our platform is designed to ensure continuity of care and protect both patients and operations. Mosaic Clinical Technologies™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about shaping the future of medical imaging, join us! POSITION SUMMARY * Serve as the primary development escalation point for internal IT support teams, diagnosing and resolving complex issues across internally developed clinical applications. * Identify, investigate, document, and drive resolution of software defects and enhancement requests in collaboration with Product, QA, and Development teams. * Support cloud\-based application deployments and rollouts in hybrid environments, working closely with IT and DevOps using AWS and CI/CD tooling. * Troubleshoot production issues using systematic diagnostic techniques, leveraging monitoring, logging, and alerting platforms to proactively identify risks. * Utilize tools such as GitHub, ArgoCD, AWS services (EKS, EC2, CodePipeline, Databricks), and relational/NoSQL databases to support software operations. * Create and maintain automation scripts and deployment configurations using YAML, Bash, and Python to improve reliability and efficiency. * Train and onboard IT support staff, while maintaining comprehensive technical documentation in Jira, Confluence, and ServiceNow to ensure knowledge sharing and operational transparency. **DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:** * Bachelor’s degree in Engineering, Programming, Computer Science, or a related field. 5\+ years’ experience in a support, development, DevOps, or implementations role with a focus on technical operations and customer service. * Hands\-on experience with AWS services and SQL is required. * Preferred background in Radiology IT systems, workflows, and PACS/RIS environments. * Preferred background in startup environment preferred. * Proficiency with containerization and orchestration technologies such as Docker, Kubernetes, and Amazon EKS. * Strong systems engineering background in Linux administration, cloud networking (VPCs, subnets, load balancers), and storage architectures. * Experience working with relational and NoSQL databases integrated into cloud\-based application workflows. * Proficiency in scripting and configuration languages including Python, Bash, and YAML. Experience with observability and operational tooling such as CloudWatch, Datadog, Grafana, Jira, and Confluence. **WHY MOSAIC CLINICAL TECHNOLOGIES:** * Competitive Benefits package \- Eligibility starts the month after hire, with tiered options to choose from. * Compensation Reviews, Career Growth Opportunities * Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great Place to Work for Five Consecutive Years **FOR MORE INFORMATION:** \[1] Job Link for Job description **COMPENSATION:** The salary range for this position is $120,000\.00 \- $135,000\.00\. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health \& wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Mosaic Clinical Technologies is an equal opportunity employer. MCT is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. **CCPA Notice:** When you submit a job application or resume, you are providing Mosaic Clinical Technologies with the following categories of personal information that the Company will use for the purpose of evaluating your candidacy for employment: (1\) Personal Identifiers; and (2\) Education and Employment History. Mosaic Clinical Technologies participates in E\-verify. **Beware of Fraudulent Messages:** Mosaic Clinical Technologies or Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email TalentAcquisition@MosaicClinical.ai to notify our team. References Visible links 1\. https://radiologypartners.sharepoint.com/: w:/r/sites/Talent\-PositionJobPortfolio/\_layouts/15/Doc.aspx?sourcedoc\=%7B53243FA1\-A837\-4D3A\-8D72\-737FD1F1782B%7D\&file\=Development%20Support%20Engineer%20\-%20SWENG%20\-%204\.17\.26\.docx\&action\=default\&mobileredirect\=true\&DefaultItemOpen\=1