Sr. Manager, Vendor Manager - Vended Services

Position Summary: Amerit Fleet Solutions is a leading provider of fleet maintenance and repair services across the United States. Backed by New Mountain Capital, Amerit is rapidly expanding through both acquisitions and organic growth. We deliver industry\-leading service, scale, and innovation to keep America’s fleets moving. The Sr. Manager, Vendor Manager \- Vended Services, is responsible for developing, managing, and growing the company’s vendor network to support **Emergency Roadside Support (ERS), Scheduled Maintenance (PM), and Vended Repair services**. This role ensures vendors deliver services according to SLAs, operational guidelines, and safety standards while optimizing coverage, cost efficiency, and customer experience. Reporting to the **Director, Vended Services – Fleet Solutions**, the Vendor Manager drives vendor strategy, performance measurement, and operational alignment with the Operations Support Center (OSC). **Compensation:** Competitive Salary Pay \- *Paid weekly, every Friday! Salary $140,000\-$155,000* **The benefits of belonging – what’s in it for you?*** Full benefits within 30 days * Medical, dental, vision, prescription drug coverage, life insurance, disability insurance * 401(k) match program * Unlimited vacation, holidays, and sick time * Commitment to your safety through boot and prescription safety glasses reimbursement * Career and learning development with an extensive training program through our Amerit University * Employee referral program, up to $500 bonus * ASE certification program with fee reimbursement and bonus * Employee recognition platform that includes opportunities to redeem points for merchandise * Employee Assistance Program (EAP) * 24/7 nurse triage line * Employee discounts on cell phone service and entertainment tickets * Employee resource groups (ERGs) that foster inclusion Essential Duties \& Responsibilities: * Build, maintain, and grow a nationwide vendor network across all service lines * Define and enforce operational and safety guidelines, service standards, and SLAs for vendors * Track vendor performance through scorecards, KPIs, and regular reporting * Partner with procurement to negotiate contracts, rebates, and ensure vendor compliance * Support vendor qualification, onboarding, and supplementation for ERS, PM, and Vended Repair * Collaborate with OSC leadership to ensure vendors meet operational and customer expectations * Resolve vendor disputes, invoice discrepancies, and performance\-related issues * Analyze vendor coverage to identify gaps in geography or service type and implement solutions * Ensure alignment between vendor management and OSC operations, including workflows, escalation processes, and reporting * Continuously evaluate vendor performance and recommend improvement strategies or termination if standards are not met * Partner with IT and operations to implement technology solutions for tracking vendor performance, SLA compliance, and workflow efficiency Key Competencies and Minimum Education: **Key Behaviors*** Strategic thinker with strong operational focus * Data\-driven and analytical in monitoring performance and identifying trends * Strong negotiator with the ability to build collaborative vendor relationships * Excellent communication skills for coordinating with internal teams and external partners * Problem\-solver, proactive in addressing operational or vendor\-related risks * Results\-oriented with a focus on delivering high\-quality service to internal teams and customers **Logistics*** **Location:** Remote * **Reports to:** Director, Vended Services – Fleet Solutions * **Team:** Vendor management and coordination teams * **Scope:** Vendor network strategy and operations across North America, supporting multiple OSC service lines **Qualifications*** 5\+ years of vendor management, supplier relationship, or fleet services experience * Proven track record in building and scaling vendor networks * Experience managing SLAs, KPIs, and performance scorecards * Knowledge of fleet maintenance, ERS, PM, or Vended Repair services preferred * Excellent negotiation, communication, and interpersonal skills * Proficiency in data analysis, reporting tools, and vendor management software * Ability to work independently in a remote environment while maintaining operational oversight Working Conditions: INDHB