Customer Support
Strategic Account Manager
Aegis Software
Full-Time
Lead
$75k – $125k/yr
Remote
Posted 2d ago
Tech Stack
GoRustGit
Job Description
**Strategic Account Manager**
Aegis Software \| FactoryLogix MES\-Simio Solutions
**About Aegis Software**
Aegis Software is a global leader in Manufacturing Execution Systems (MES). Our flagship platform, FactoryLogix, empowers electronics and discrete manufacturers worldwide with real\-time visibility, traceability, quality management, and advanced analytics — enabling true digital transformation and Industry 4\.0 success. Embrace our expansion plans.
**The Role**
Aegis Software is seeking a quota\-carrying Strategic Account Manager to own and grow a strategic portfolio of enterprise accounts. This is a high\-impact role focused on driving expansion, multiyear renewals, and long\-term value within existing enterprise customers. This is primarily an expansion role; you will drive upselling.
As a trusted advisor, you will manage the full customer lifecycle by combining consultative selling, data\-driven insights, and strategic account planning to maximize adoption of the FactoryLogix platform across sites, users, modules, and services. We are seeking a highly experienced, strategic account manager to grow and expand our valuable enterprise customers. In this role, you will own account strategy and revenue forecasting, while collaborating cross\-functionally to deliver exceptional client satisfaction and drive long\-term account growth. This position offers high visibility and direct engagement with senior leadership.
**What You’ll Do**
* Own and grow a defined portfolio of FactoryLogix high\-impact strategic/enterprise accounts while consistently meeting or exceeding your revenue quota
* Drive expansion and cross\-selling opportunities (additional sites, users, modules, and services)
* Build and maintain strong executive\-level relationships with stakeholders in manufacturing, engineering, quality, IT, and C\-suite executives
* Position FactoryLogix as the strategic digital backbone for Industry 4\.0 and smart factory initiatives
* Develop and execute comprehensive quarterly Account Plans and deliver polished presentations to leadership
* Conduct discovery meetings, roadmap discussions, and value reviews (target: 16 virtual customer appointments per week)
* Travel as needed to customer sites to align strategic roadmaps and KPI\-driven objectives
* Lead commercial negotiations, including contract renewals, expansions, price increases, and multi\-year agreements
* Proactively monitor usage, adoption, and value metrics to identify risks early and drive mitigation plans
* Maintain high renewal hygiene and forecast accuracy in the CRM system
* Collaborate closely with internal teams Support, Engineering, IT, Learning Teams, and Leadership to ensure customer satisfaction and revenue growth
* Actively engage with our strategic partnerships
**What We’re Looking For**
* 5\+ years of quota\-carrying experience in enterprise software sales or account management (B2B SaaS preferred)
* Proven success selling into manufacturing environments (electronics manufacturing experience is a strong plus)
* Knowledge of MES, manufacturing operations, or Industry 4\.0 concepts
* Strong commercial acumen with excellent negotiation, communication, and presentation skills
* Experience using CRM systems (HubSpot preferred)
* Highly self\-motivated with the ability to work independently and take full ownership of your accounts
* Ability to travel domestically \& internationally up to 35% annually or as needed to meet the demands of the business
* Ability to obtain a passport; clean driving record required
* Travel to Sales Meetings, external tradeshows, conferences, and client meetings as determined by Aegis Leadership
* Be flexible to embrace our growth \& expansion of offerings. We are expanding our network of affiliated companies
**First 60 Days Expectations**
* Complete all required onboarding and learning milestones
* Build strong internal relationships across teams
* Develop initial Account Plans for your portfolio
* Begin driving expansion opportunities while embracing the Aegis Account Management Playbook
* Gain an understanding of our fundamental standards and principles that embrace: engagement cadences, strategic planning, identifying expansion pathways, quarterly business reviews, and roadmaps for CIO positions within our account base, including lifecycle management and operational discipline
* Support expansion of our portfolio of offerings
**What We Offer**
* Competitive base salary based on experience level
* Uncapped commission potential
* Comprehensive benefits: Health, Dental, Vision insurance \+ Paid Time Off
* Remote\-first position with business travel requirements
* Opportunity to work with a market\-leading MES platform and our newly acquired Simio APS and Simulation solution
* Collaborative, high\-growth global team environment
Aegis Software and affiliated companies are an equal opportunity employer committed to diversity and inclusion.
Pay: $75,000\.00 \- $125,000\.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Vision insurance
Work Location: Remote
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