UX Researcher

The UX Researcher will lead qualitative research across multiple product teams while contributing to mixed\-methods studies that improve product experience, reduce risk, and guide product direction. You’ll work across discovery, usability, problem\-space exploration, and strategic initiatives. You’ll also be part of building a foundational research practice that supports product decision\-making across the organization, helping teams use evidence to guide roadmaps and strategy. This is a dynamic, cross\-organizational role. You will move between teams, products, and divisions, often operating in areas where expectations are evolving and not fully defined. Success requires strong relationship\-building, clear communication, and the ability to influence decisions without direct authority. **Key responsibilities:** * Lead mixed\-methods research that combines quantitative rigor with qualitative depth. * Conduct user interviews, usability studies, and concept evaluations as part of integrated research workflows. * Design and support surveys or light quant components that complement qualitative learning. * Interpret behavioral data and translate findings into actionable insights. * Identify research gaps, validate assumptions, and guide early\-stage product exploration. * Partner with PMs, designers, engineers, and leaders across divisions to ensure research insights are understood and applied. * Communicate proactively when expectations need alignment or when challenges arise, working with the Manager, UX Research to maintain clarity and momentum. * Help implement tools and processes that capture VoC data and translate it into actionable insights. * Produce concise, executive\-ready research reports that directly support prioritization and strategy. * Manage shifting priorities across multiple teams and product areas with autonomy and initiative. **Description of our environment:** * You’ll support multiple teams and product areas simultaneously, moving quickly and adapting to new challenges. * You’ll collaborate with stakeholders across five industry\-specific product divisions. * You’ll guide teams through clarity, evidence, and strong communication rather than formal authority. * You’ll have ongoing partnership and support from the UXR Lead to navigate complex situations and keep research advancing. * You’ll be part of a small but growing research team, collaborating closely with fellow researchers and supporting one another’s work. * Builds trust across diverse partners and helps shape a healthy, collaborative culture of research within product teams. **Qualifications:** * Proven experience in user research, including qualitative and quantitative methods. * Demonstrated ability to teach and collaborate with cross\-functional teams. * Self\-motivated with a “find the people, ask the questions, make the data” attitude. * Ability to build trust and influence without formal authority. * Excellent communication skills for delivering consumable and actionable insights. **Preferred qualifications:** * Experience in ERP, B2B SaaS, or multi\-product systems. * Experience in research ops, frameworks, or enabling distributed research. This role is perfect for a dynamic, adaptable researcher who thrives on uncovering user needs, driving impactful decisions, and fostering a culture of research within a global organization.