Bilingual Medical Scheduling Coordinator-Remote

Job Summary

As a remote Bilingual Medical Scheduling Coordinator, you’ll help patients access care by managing appointment requests and providing clear, courteous support in English and Spanish. You’ll coordinate schedules, answer questions, and keep patient information accurate in electronic health records (EHR). This role combines healthcare support, client services, and customer service in a fast-paced, phone-focused environment.

Duties

• Manage incoming phone calls, schedule or reschedule appointments, and route requests to the appropriate team.
• Communicate with patients in English and Spanish using professional phone etiquette and clear phone communication.
• Enter and update patient details, appointment notes, and related information in electronic medical records (EMR) and EHR systems.
• Respond to routine questions about scheduling and health insurance, following established procedures and referring clinical questions to qualified staff.
• Your impact: Accurate scheduling and timely communication help patients understand their next steps and care teams coordinate visits.

Experience

• Bilingual fluency, including English, with strong communication skills; additional multilingual ability is welcome.
• Customer service problem-solving skills and a patient-focused approach to client services.
• Computer skills and technical proficiency, including data entry, typing, Microsoft Office, and electronic health records (EHR) management.
• Medical terminology and health insurance knowledge are helpful; healthcare support or call center experience is preferred.
• Reliable remote-work readiness and the ability to manage phone calls and records with accuracy and discretion.

Pay: $16.50 - $19.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: Remote