Customer Service Rep

Kroeker, Inc is seeking a part-time Customer Service Rep to deliver responsive, high-quality support to customers remotely.

### Position Summary

As a Customer Service Rep, you will be the primary point of contact for customer inquiries, helping resolve questions and issues with professionalism and care. You’ll use active listening and clear communication to ensure customers feel heard, informed, and supported.

This part-time, remote role is ideal for someone who enjoys problem-solving, building rapport, and contributing to a positive customer experience from anywhere within the work location footprint.

### Key Responsibilities

• Respond to customer inquiries via available communication channels, providing accurate and timely support
• Troubleshoot common issues, explain solutions clearly, and document relevant case details
• Maintain a customer-focused approach while meeting response and resolution expectations
• Escalate complex matters to the appropriate team while ensuring customers receive updates
• Support continuous improvement by sharing feedback on recurring issues and service opportunities

### Required Qualifications

• Prior customer service experience or equivalent experience in a customer-facing role
• Strong communication skills with the ability to explain information clearly and professionally
• Demonstrated ability to handle multiple requests while maintaining attention to detail
• Reliable independent work style with the ability to stay organized and meet timelines
• Comfort working in a remote environment with consistent availability during scheduled hours

### Preferred Qualifications

• Experience supporting customers in a high-volume environment
• Familiarity with customer support workflows and basic case documentation practices
• Ability to remain calm and solution-oriented when handling challenging interactions
• Experience using internal tools to track requests, updates, and resolutions

### Compensation

Hourly rate: $40 - $50