Customer Success & Sales Manager (Zoho CRM + Outbound/Inbound Support)

Company: GanarPro - software for cleaning and other construction subcontractors. (startup- small team) virtual role. slack, google suite, phone, all cloud.

Pay: $1,000 / month base salary + Commission

Position Type: Part-Time / Full-Time (Flexible Hours)

About the Role

GanarPro is seeking a proactive, highly organized Customer Success \& Sales Manager to oversee customer relationships, drive user engagement through outbound calling and automated email sequences, and maintain our CRM operations.

In this role, you will combine light customer support with active outbound outreach to welcome new sign-ups, follow up with website visitors, and convert leads into active clients.

Key Responsibilities

• Customer Support \& Phone Outreach:
• Inbound: Answer incoming customer/inquiry phone calls (approx. 2–4 calls per day).
• Outbound: Make approximately 10 outbound phone calls per day to welcome new sign-ups, check in on customer progress, and follow up with warm leads.
• CRM \& Data Management:
• Manage, organize, and update customer profiles daily in Zoho CRM.
• Track and qualify inbound leads generated from account sign-ups and website visitors (via PostHog insights).
• Email Marketing \& Automation:
• Design, build, and optimize automated email nurture sequences in Zoho CRM for leads, new sign-ups, and existing clients.
• Re-engage cold leads and existing CRM contacts through targeted email workflows.
• Pipeline Management \& Sales:
• Guide prospects through the pipeline to drive conversions, upsells, and user retention (eligible for commission bonuses).

Requirements \& Qualifications

• Phone Communication Skills: Excellent spoken and written English with an energetic, professional, and confident phone presence for outbound outreach.
• Experience with Zoho CRM: Proven track record setting up pipelines, contact fields, and automated workflows in Zoho.
• Email Marketing Savvy: Ability to write clear, compelling email content and set up automated multi-step sequences.
• Tech-Comfortable: Prior experience with (or quick ability to learn) lead analytics tools like PostHog.
• Self-Motivated: Proactive attitude towards phone engagement and follow-ups to ensure no lead falls through the cracks.

Compensation \& Benefits

• Base Salary: $1,000 USD / month (November and Dec expected earnings $1,600) (in 2027 will increase with sales with expected earnings reaching $3,000 by month 6)
• Commission: Generous performance bonus / commission structure tied to customer conversion and retention milestones.
• Growth Opportunity: Direct impact on sales and customer satisfaction with uncapped commission potential.

Pay: $1,000.00 - $1,600.00 per month

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: Remote