Manager, Facilities Maintenance

**Position Title** Manager Facilities Maintenance *Approximately 25% travel \| After\-hours and weekend escalation support required* **Reports to:** Director, National Construction and Facilities Maintenance **Position Summary** At FCP Services, we help customers maintain, improve, and protect their facilities through commercial painting, construction, and facilities maintenance services. We are seeking a Manager, Facilities Maintenance with a strong background in reactive repair and maintenance for multisite commercial and retail customers. You will lead our Project Managers and Coordinators, oversee daily service operations, and build the team, processes, and vendor relationships needed to support continued growth. You understand the demands of reactive maintenance: urgent requests, shifting priorities, customer expectations, and vendor availability. You enjoy coaching people, setting clear expectations, and helping a team become more capable and confident while delivering quality service and strong financial results. **What You Will Do** **Lead Reactive Maintenance Operations** * Oversee high\-volume reactive repair work orders across multiple customer accounts and geographic markets, from intake and prioritization through dispatch, quoting, approval, completion, closeout, and readiness for invoicing. * Manage workloads and coverage to meet service\-level agreements (SLAs), response times, and completion expectations. Guide the team through emergencies, overdue work orders, vendor issues, and complex repairs. * Maintain consistent standards for customer updates, system records, photos, completion documentation, and follow\-through. **Build and Develop the Team** * Lead, coach, and develop Project Managers and Coordinators through regular feedback, individual meetings, training, and clear performance expectations. * Build team members’ ability to prioritize, communicate proactively, manage vendors, evaluate quotes, and make sound decisions. Address performance concerns and reinforce ownership and accountability. * Identify staffing and skill gaps, support hiring and onboarding, and develop team capacity as the department grows. Encourage employees to contribute ideas and improve how work gets done. **Own Customer Relationships and Service Quality** * Serve as a leadership contact for customer concerns, escalations, and account performance discussions. Ensure the team understands each customer’s service requirements, approval procedures, and communication expectations. * Address service failures promptly, identify root causes, and implement corrective actions that reduce repeat issues. * Partner with Sales and leadership to onboard new accounts, strengthen customer relationships, and identify opportunities to expand services. **Manage Financial and Vendor Performance** * Own department performance against established revenue, gross margin, and operating goals. Review quote accuracy, vendor costs, work\-order profitability, aging work orders, and billing readiness; act when results fall short. * Ensure additional work receives appropriate authorization and scope changes are documented. * Build a dependable vendor network with the trade capabilities and geographic coverage customers need. Hold vendors accountable for responsiveness, workmanship, pricing, safety, documentation, and completion commitments. **Improve Operations and Support Growth** * Use performance data to identify bottlenecks, balance workloads, and improve service delivery. Build repeatable workflows and training resources that support a growing operation. * Collaborate with Sales, Finance, Safety, and operational leaders to resolve issues and evaluate new business against staffing, vendor coverage, service requirements, and profitability. * Promote safe work practices and compliance with company and customer requirements. **Required Qualifications** * 5\+ years in commercial or retail facilities maintenance, including substantial experience managing reactive repair services across multiple locations. * 2\+ years of direct people management experience, including coaching, performance management, and employee development. * Experience managing high\-volume work\-order operations, urgent requests, competing priorities, and defined SLAs. * Working knowledge of common commercial repair trades, with the ability to assess scopes, ask effective technical questions, and evaluate vendor proposals. * Experience sourcing and managing subcontractors and service vendors across multiple markets. * Understanding of customer approvals, not\-to\-exceed limits, documentation, and closeout requirements; financial experience with pricing, job costing, gross margin, and performance metrics. * Strong communication, organization, and problem\-solving skills, including customer escalations and difficult performance conversations. Proficiency with Microsoft 365 and work\-order management systems. **Preferred Experience** Management experience with a national facilities service provider; experience with ServiceChannel, FieldPoint, CMiC, or similar systems; and a record of developing employees, improving workflows, onboarding accounts, or growing a service operation while maintaining quality and profitability. Work Environment and Availability This remote position requires approximately 25% travel for customer relationships, site visits, team development, and operational needs. After\-hours and weekend availability is required for urgent service escalations. You will help coordinate resources, communicate with customers, and resolve critical issues while establishing clear team coverage and escalation procedures. **Compensation and Benefits** FCP Services offers a competitive compensation package including: * Competitive base salary * Bonus opportunities (If applicable) * Medical, dental, and vision benefits * 401(k) and retirement savings opportunities * Paid time off and holidays * Long\-Term Disability (LTD) insurance * Life insurance * Professional development and career growth opportunities **Our Values and Your Opportunity** **People:** Invest in relationships and develop others. **Drive:** Take ownership and follow through. **Growth:** Embrace feedback and build skills. **Safety:** Make safe decisions and hold partners accountable. **Excellence:** Deliver consistent quality and address problems at their source. At FCP, you will help shape a growing Facilities Maintenance department. Success means a capable, accountable team; timely service and proactive communication; reliable vendors; strong financial results; and the capacity to grow. If you know reactive maintenance and enjoy developing people, we would like to meet you. **Equal Opportunity Employer** FCP Services is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.