Manager, People Advocacy

About the Team
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The primary focus of this role is to lead DoorDash's efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership. Reporting to the Senior Manager, People Advocacy, the role will help serve as a critical resource to a wide variety of cross-functional teams who support DoorDash's New Verticals and Customer Service teams.

About the Role
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As the Manager, People Advocacy, you will partner with a team responsible for identifying and addressing issues impacting the employee experience of our customer-facing teammates. You will also partner closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.

You're excited about this opportunity because you will…
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• Design, develop and execute both the strategic and tactical components of DoorDash's employee advocacy strategy.
• Work with partners across the organization to drive positive employee relations.
• Develop, deploy and leverage communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities.
• Create and implement training focused on improving overall people leadership skills.
• Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact to DoorDash.
• Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs.

What You Will Own
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• Case and Project Management
• + Research and responses to employee relations matters both virtually and in person. Assist HR Business Partners and ER Business Partners in resolving concerns.

+ Guidance to leaders to appropriately resolve concerns and mitigate employment risk.

• Employee Advocacy, Training, Communication
• + Influence business decisions to balance employee and business impact.

+ Train leadership on topics related to creating an optimal working relationship with employees.
+ Assess working conditions, safety, employee experience and leadership effectiveness.
+ Conduct on-site response to engagement and environmental concerns.
+ Deliver site-specific action plans and follow up.

• Analytics
• + Gather and analyze employee data to identify areas of focus.

+ Improve the efficiency and effectiveness of our analytics program through the thoughtful use of AI tools such as Claude and ChatGPT.
+ Deliver standard and scheduled updates and reporting to Senior Leadership

We're excited about you because…
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• You have at least 7 years of relevant experience, focused in employee relations, human resources, employment law or labor relations
• You have Bachelors and/ or Masters in Human Resources or Labor Relations
• Mastery of employment law basics and performance management best practices
• Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends
• Excellent interpersonal skills, including a strong emotional intelligence (EQ), exceptional communication skills (both written and oral), and the capacity to establish trust and wield influence across all organizational levels
• Experience diffusing tension and effectively mediating conflict
• Presentation,training design and facilitation experience
• Position will require travel as needed (up to 30%)
• Prior experience supporting a call center / customer service center is a plus

Why You'll Love Working at DoorDash
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We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash
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At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion
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We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .