Medical Records & Lien Coordinator

**Position Overview** CHAT Law Group is seeking a **Medical Records \& Lien Coordinator** to support personal injury and medical\-related case operations through accurate medical\-record retrieval, lien tracking, provider communication, and organized case documentation. This position works closely with attorneys, paralegals, clients, healthcare providers, insurance representatives, and other authorized parties to help ensure medical records and lien information are requested, received, documented, and maintained throughout the life of a case. The ideal candidate is highly organized, persistent with follow\-up, detail\-oriented, and comfortable handling confidential medical and legal information. **Key Responsibilities** **Medical Records Coordination** * Request medical records, billing records, itemized statements, and related documentation from healthcare providers. * Track outstanding medical\-record requests and follow up with providers when records are delayed. * Review received records for completeness and proper association with the correct client and case. * Organize medical records within case\-management and document\-management systems. * Identify missing dates of treatment, providers, bills, or other requested documentation and notify the appropriate case team member. * Maintain accurate records of request dates, provider contacts, responses, and outstanding items. **Lien Coordination** * Track medical liens, letters of protection, provider balances, and other case\-related financial obligations. * Maintain accurate lien logs and supporting documentation. * Request lien information, payoff statements, balances, and updates from providers and authorized entities. * Monitor changes to lien balances throughout the case. * Coordinate lien\-related documentation with attorneys and paralegals. * Maintain organized records of lien correspondence and supporting documents. **Provider \& Third\-Party Communication** * Communicate professionally with hospitals, medical offices, clinics, physicians, billing departments, lienholders, insurance representatives, and other authorized parties. * Follow up consistently on outstanding records, bills, balances, and lien requests. * Document phone calls, emails, correspondence, and responses accurately. * Escalate unresolved or unusual issues to the appropriate attorney or case manager. **Case File Management** * Upload and organize medical records, bills, liens, correspondence, and related documents in case\-management systems. * Maintain consistent file naming and document organization standards. * Ensure received documents are associated with the correct case. * Assist with preparing organized medical\-record and lien summaries for attorney and paralegal review. * Monitor case files for missing documentation and follow up as needed. **Case Support** * Assist paralegals and attorneys with medical\-record and lien\-related case preparation. * Help maintain case timelines and treatment documentation. * Support settlement preparation by ensuring relevant medical bills, records, and lien information are properly organized. * Assist with record and lien status updates before mediation, settlement discussions, or other case milestones. * Complete administrative case\-support tasks as assigned. **Compliance \& Confidentiality** * Handle protected health information and confidential legal information with discretion. * Follow firm procedures for document handling, privacy, security, and record retention. * Maintain accurate documentation of all requests and communications. * Escalate potential privacy, authorization, or documentation concerns to the appropriate attorney or supervisor. **Qualifications** **Required** * High school diploma or equivalent. * 2\+ years of experience in legal support, medical records, healthcare administration, insurance claims, case management, or a related field. * Strong organizational and follow\-up skills. * Excellent written and verbal communication. * Strong attention to detail and document accuracy. * Ability to manage multiple cases, requests, and deadlines. * Comfortable working with confidential medical and legal information. * Proficiency with Microsoft Office, email, spreadsheets, and document\-management systems. **Preferred** * Experience in a personal injury law firm. * Previous medical\-records, lien, or settlement\-support experience. * Familiarity with letters of protection, medical liens, provider balances, and settlement\-related documentation. * Experience communicating with medical providers and billing departments. * Familiarity with legal case\-management platforms. * Knowledge of HIPAA and medical\-record authorization procedures. * Paralegal studies, legal studies, healthcare administration, or related education. **Core Competencies** * Medical\-record retrieval * Lien tracking * Legal case support * Provider communication * Document management * Case organization * Deadline management * Follow\-up and persistence * Data accuracy * Confidentiality * Written communication * Problem solving Pay: $26\.26 \- $31\.62 per hour Benefits: * 401(k) * Flexible schedule * Health insurance * Paid time off * Professional development assistance Work Location: Remote