Patient Relations Specialist - Summit Medical Group

Summit Medical Group is recruiting for a Patient Relations Specialist who identifies, investigates, and resolves billing issues related to patient accounts. This is a full-time opportunity, Monday through Friday, 8:00 AM to 4:30 PM, with the potential for remote work after successfully completing training. Candidates must reside within reasonable commuting distance of Knoxville, Tennessee, as onsite training, meetings, and other business-related activities may be required.

Examples of Duties (List does not include all duties assigned)

• Answers patient calls related to their accounts and formulates solutions when appropriate.
• Responds to written patient inquiries and formulates solutions when appropriate.
• Assists in maintaining, updating and auditing the patient account information.
• Transfers charges to the correct agency or carrier, when appropriate.
• Communicates with insurance companies as needed.
• Adjusts patient accounts according to established policies and procedures.
• Communicates appropriate problems, questions and / or concerns to supervisor.
• Assists colleagues in department and other office personnel, as appropriate.
• Displays initiative, when appropriate, while investigating patient inquiries and handling other assignments.
• Adheres to all elements of the established corporate compliance plan.
• Maintains strictest confidentiality both internally and externally.
• Performs related work as assigned.

Education

High School Diploma or GED required.

Experience

Prefer one-year experience in a medical billing setting.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.