Production Graphic Designer & Customer Service Specialist

About the Position

We are seeking an experienced, detail-oriented Graphic Designer to join our team in a full-time, remote position. This role combines graphic design and production file preparation with direct customer communication.

The ideal candidate has a strong technical foundation in Adobe Illustrator, Adobe InDesign, and CorelDRAW, along with experience in commercial printing, signage, or other production-oriented graphic design environments.

Beyond technical skills, we are looking for someone who takes pride in getting the details right, communicates in a friendly and professional manner, and enjoys helping customers turn their ideas and requirements into accurate, production-ready artwork.

We are willing to train the right candidate on our specific customer-service processes. What matters most is that you are technically capable, highly organized, naturally attentive to detail, and comfortable learning new procedures.

Key Responsibilities

Graphic Design \& Production

• Create, modify, and prepare graphic artwork based on customer instructions, existing designs, and production specifications.
• Use Adobe Illustrator, Adobe InDesign, and CorelDRAW to make design revisions and prepare production-ready files.
• Review artwork carefully for accuracy, including spelling, measurements, layout, alignment, fonts, and other specifications.
• Identify missing, incomplete, or unclear order information and coordinate resolution.
• Prepare artwork for print production according to established technical specifications.
• Verify dimensions, resolution, color settings, bleed, margins, fonts, and file formats as applicable to each product.
• Review final artwork against original order details and confirm accuracy.
• Manage multiple projects while maintaining accuracy and meeting deadlines.
• Maintain organized digital files and follow established naming, version-control, and file-management procedures.

Customer Communication \& Service

• Communicate directly with customers by email, messaging, and phone to understand their needs, answer questions, and clarify design requirements.
• Translate customer requests into clear design instructions and accurate artwork revisions.
• Clarify instructions when incomplete, ambiguous, or inconsistent.
• Provide a friendly, professional, and helpful customer experience throughout the design and production process.
• Explain technical requirements and proposed corrections in a way customers can easily understand.
• Keep customers informed about project status and follow up as needed to ensure requests are completed accurately.
• Develop a thorough understanding of our products, production processes, and customer-service standards.

Organization \& Continuous Improvement

• Prioritize projects based on deadlines, customer needs, and production schedules.
• Follow established procedures and quality-control checklists consistently.
• Recognize recurring errors or inefficiencies and suggest practical improvements.
• Work collaboratively with colleagues to ensure customer requests are handled efficiently and correctly.

Qualifications

Required

• At least 6 years of professional graphic design experience, preferably in commercial printing, signage, print production, or a similar production-oriented environment.
• Strong working knowledge of Adobe Illustrator, Adobe InDesign, CorelDRAW 2021, and Canva.
• Demonstrated experience preparing, modifying, and checking artwork for production.
• Exceptional attention to detail and a consistent record of producing accurate work.
• Strong written and verbal communication skills.
• A friendly, patient, and professional approach to customer interactions.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work independently in a remote environment, following established procedures, managing priorities, and meeting deadlines.
• Willingness to learn our products, processes, and customer-service procedures.

Preferred

• Experience in commercial printing, sign production, large-format graphics, prepress, or related production workflows.
• Familiarity with preflight checks, production specifications, file preparation, and quality control.
• Previous experience working directly with customers to clarify requirements and coordinate revisions.
• Experience working with templates, established specifications, and repeatable production processes.

We recognize that candidates may have different combinations of software and industry experience. We are particularly interested in people with strong production skills, excellent attention to detail, and the ability to learn.

What Success Looks Like

The successful candidate will:

• Consistently produce accurate, production-ready artwork.
• Catch small errors and resolve unclear instructions before they cause problems.
• Communicate with customers in a friendly, clear, and professional manner.
• Take ownership of projects from the initial customer request through final file preparation.
• Manage competing priorities without sacrificing quality.
• Become increasingly knowledgeable about our products and processes and handle projects with minimal supervision.
• Contribute positively to the team by being dependable, organized, and proactive.

The Ideal Candidate

You are someone who cares about doing things correctly, not simply getting them done quickly. You notice details that others miss, take responsibility for the quality of your work, and enjoy solving practical problems.

You are comfortable working within established specifications while using your judgment to identify issues and ask questions when necessary. You also enjoy helping people and can communicate technical information in a way that makes customers feel understood and well served.

You do not need to have mastered every aspect of our customer-service process on day one. We can provide training. We are looking for someone with the right technical foundation, work ethic, temperament, and willingness to grow with the business.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Work Location: Remote