RCM Scheduling Coordinator (Behavioral Health) - Remote

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance. At GeBBS, we foster a collaborative and growth\-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare. **Responsibilities** **Patient Scheduling** * Manage ongoing patient appointment scheduling following completion of the initial intake and assessment process. * Coordinate patient appointments based on provider availability, service requirements, location, and applicable scheduling guidelines. * Confirm appointment details with patients, including date, time, provider, location, and telehealth instructions when applicable. * Ensure required patient information and documentation are complete prior to scheduled services. * Maintain accurate and current provider calendars and appointment information within applicable scheduling and healthcare systems. * Coordinate scheduling needs with clinical, intake, authorization, and other operational teams. **Rescheduling and Patient Coordination** * Respond promptly to patient and provider rescheduling requests and secure appropriate replacement appointments. * Manage provider changes, scheduling conflicts, location changes, and transitions between in\-person and telehealth services. * Document appointment changes and patient communications accurately and in a timely manner. * Escalate scheduling issues that may affect patient access, reimbursement, or continuity of services to the appropriate team. **No\-Show and Cancellation Management** * Conduct timely follow\-up on missed appointments and cancellations with the goal of rescheduling patients and maintaining continuity of services. * Document no\-show and cancellation activity within applicable healthcare systems. * Identify recurring no\-show or cancellation patterns and escalate them according to established workflows. * Use cancellations and open appointments to backfill available provider capacity whenever possible. **Waitlist and Provider Utilization** * Maintain and actively manage patient waitlists across providers and service lines. * Identify available appointment capacity and match eligible patients to open appointments. * Support provider utilization by minimizing unfilled appointment slots. * Monitor scheduling activity for capacity constraints, access issues, and recurring scheduling barriers. * Coordinate with operational leadership when scheduling trends indicate provider capacity or workflow issues. **Authorization and Revenue Cycle Coordination** * Confirm that required prior authorizations are in place before scheduling services subject to payer approval. * Coordinate with authorization teams when patients are approaching authorized visit or service limits. * Flag expired, pending, or incomplete authorizations before additional services are scheduled. * Identify scheduling issues that could create reimbursement risk and escalate them to appropriate RCM teams. * Support billing readiness by ensuring scheduling and authorization information is complete and accurate before services are rendered. * Work collaboratively with intake, authorization, billing, and other revenue cycle teams to resolve patient access and payer\-related issues. **Appointment Reminders and Telehealth Support** * Manage appointment reminder workflows using applicable phone, text, email, or electronic scheduling tools. * Support patients with basic telehealth scheduling and access needs. * Provide appointment links, instructions, and basic connection support when applicable. * Escalate technical issues outside the scope of scheduling support to the appropriate internal team. **Documentation and Compliance** * Maintain complete and accurate documentation of scheduling activity, appointment changes, cancellations, no\-shows, patient communications, and authorization coordination. * Ensure scheduling information within EHR, practice management, and other applicable healthcare systems remains current and accurate. * Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy requirements. * Support accurate documentation required for billing, payer audits, operational reporting, and revenue cycle performance monitoring. **Performance and Reporting** * Track scheduling performance indicators such as appointment fill rates, cancellations, no\-show rates, rescheduling activity, and provider utilization. * Identify scheduling trends that may affect patient access, provider capacity, or revenue cycle performance. * Participate in workflow improvement initiatives designed to improve scheduling efficiency, patient access, utilization, and billing readiness. **Qualifications** * **Minimum of one year of experience in healthcare scheduling, patient access, medical administration, or another front\-end Revenue Cycle Management function.** * **Prior scheduling, patient access, or RCM experience supporting behavioral health services is required.** * Experience managing patient and provider schedules in a healthcare environment. * Understanding of healthcare insurance and prior authorization requirements as they relate to scheduling. * Experience using EHR, practice management, scheduling, or other healthcare systems. * Ability to manage a high volume of appointments, schedule changes, and patient communications accurately. * Strong organizational skills and attention to detail. * Strong verbal and written communication skills. * Ability to work effectively with patients, providers, clinical teams, and revenue cycle teams. * Working knowledge of HIPAA and healthcare confidentiality requirements. * Associate degree or higher in healthcare administration, business, psychology, social work, or a related field preferred. **Requirements** * Experience working in a multi\-provider or multi\-location healthcare environment. * Experience managing healthcare waitlists, appointment reminders, and provider utilization. * Experience coordinating scheduling with prior authorization requirements. * Experience supporting telehealth scheduling workflows. * Bilingual English/Spanish communication skills preferred. * **US based candidates eligible for employment without sponsorship** **The pay range for this role is:** 18 \- 24 USD per hour(Remote (United States))