Remote Customer Success Specialist

**Remote Customer Success Specialist** Full\-Time \| Remote (US) \| Monday to Friday, 9 to 6 Eastern (6 to 3 Pacific) \| $18 to $22 per hour Insurance agents count on their CRM to follow up with leads and book appointments. When something breaks or they need help, you're who they reach. You'll be the person who gets new agents set up the right way, fixes what's wrong fast, and makes customers feel taken care of. This role is for someone who loves customer support, writes and speaks clearly, and doesn't let a ticket sit. **What You'll Do** Run onboarding Zoom calls with new agents Set up new agent accounts inside the CRM Register business phone numbers so agents can text their leads (A2P texting registration) Work the support ticket queue Run support Zoom calls with agents who need help Answer support emails Fix and correct account problems **What You Need** 2\+ years in customer support, customer success, or account management Excellent written and spoken communication A calm, professional manner, even with a frustrated customer Comfort learning new software quickly Strong attention to detail. Small mistakes in account setup cause big problems later. Available **Monday** to **Friday**, **9 AM to 5 PM Eastern** Reliable high\-speed internet, a computer, and a webcam for Zoom calls **What Makes You Stand Out** Experience with **GoHighLevel** (HighLevel) or a similar CRM Experience in the **life or health insurance industry** Experience with **Meta (Facebook) Ads Manager** Experience supporting software customers None of these are required. **Pay, Schedule, and Benefits** $18 to $22 per hour, based on experience Full\-time, direct hire. You'll be a W\-2 employee of the company, not a contractor or temp. Monday to Friday, 9 AM to 6 PM Eastern (1 hour unpaid lunch) 100% remote within the United States Paid time off Paid holidays **How to Apply** Apply on Indeed and answer the screening questions. One of them asks you to write a short reply to a customer. Take your time on it. It's the first thing the hiring team reads. Pay: $18\.00 \- $22\.00 per hour Expected hours: 40\.0 per week Benefits: * Paid time off * Paid training * Work from home Application Question(s): * This role works 9 AM to 6 PM Eastern (6 AM to 3 PM Pacific), Monday to Friday. Can you work those hours every week? * Do you have reliable high\-speed internet and a computer you can use for work? (Yes or No) * Do you have a webcam and a quiet place to take Zoom calls? (Yes or No) * Have you used GoHighLevel (HighLevel)? (Yes or No) * Have you worked in the life or health insurance industry? (Yes or No) * Have you used Meta (Facebook) Ads Manager? (Yes or No) * An insurance agent sends this support ticket: "I've been waiting TWO DAYS and my texts still aren't going out. I'm paying for this and losing leads every day. Fix it or I'm canceling." Write your reply to this agent in 3 to 5 sentences. You don't know our software yet. We're grading how you'd talk to this customer, not the technical fix. Experience: * Customer support, customer success, or account management: 2 years (Required) Work Location: Remote