Retail Data Entry/Call Center Tech | Corp | Good Day Farm

About the Role

##### The Data Entry/Call Center Tech supports dispensaries by providing accurate, efficient, and professional patient profile creation and maintenance, while delivering exceptional customer service through phone-based support. This position is responsible for ensuring data integrity, seamless patient onboarding, and compliance with medical cannabis regulations, company policies, and established procedures.This role also serves as a key point of contact for patients and dispensary teams through a call center-style phone queue. The Data Entry/Call Center Tech is expected to consistently provide friendly, knowledgeable, and solution-oriented customer service while managing a high volume of calls and requests. The ideal candidate is comfortable communicating with a diverse range of customers, remaining calm and professional in challenging situations, and resolving questions or concerns efficiently and accurately.

##### Essential Duties \& Responsibilities

• Enters and maintains accurate patient information in our retail systems, ensuring compliance with state regulations.
• Creates and updates patient profiles in Dutchie, METRC, and Updox, ensuring all required documentation is properly recorded.
• Verifies patient recommendations and contact patients to confirm receipt and next steps.
• Collaborates with dispensary teams to resolve any data discrepancies or incomplete patient records.
• Maintains a high level of confidentiality when handling sensitive patient information.
• Communicates professionally with patients via phone or email to confirm recommendation details.
• Ensures data integrity and compliance with all state and company regulations.
• Answer and manage a high-volume, call center-style phone queue while maintaining a professional, friendly, and helpful demeanor.
• Provide exceptional customer service by actively listening to callers, identifying their needs, and providing accurate and timely information.
• Creating a positive experience for patients, even when the answer or resolution may not be what they initially expected.
• Remaining composed and solution-focused during difficult or high-pressure interactions.
• Protecting patient privacy and maintaining professionalism in all communications.
• Balancing speed and efficiency with accuracy and quality of service.
• Reports all issues via email to the Customer Service Manager.
• Supporting in-store staff by engaging in the Hype community.
• Performs other duties as assigned.

Minimum Qualifications

• Strong attention to detail and ability to accurately enter data with minimal errors.
• Ability to work independently in a computer-heavy role.
• Stable and reliable internet connection if working remotely.
• Familiarity with Updox, Dutchie, and METRC preferred.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to handle patient inquiries with professionalism and discretion.
• The successful candidate will be expected to consistently deliver a high level of customer service.

##### Education \& Experience Requirements

• High school education required.
• Experience with data entry preferred.
• Experience in a healthcare, cannabis, or retail setting preferred.
• Experience with customer service preferred.
• Call center experience is a plus.

##### Physical Requirements

• Ability to remain in a stationary position (sitting) for up to 8 hours a day.
• Consistently look at a computer screen for up to 8 hours a day.
• Consistently answer phone calls with positivity for up to 8 hours a day.

##### Equal Opportunity Statement

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.