WMS Implementation Engineer

**Warehouse Management System (WMS) Implementation Engineer** ------------------------------------------------------------- **Location:** Santa Barbara, CA (HQ) or Remote, U.S. **Department:** Professional Services **Reports to:** Director, Professional Services ### **About ShipHawk** ShipHawk is on a mission to become **the operating system for eCommerce operations.** We're transforming the shipping and warehouse industry into a transparent, efficient, and data\-driven ecosystem — benefiting both retailers and consumers. Join a team where you can make an impact, grow your career, and have a voice in shaping the future of logistics technology. ### **Why You'll Love Working Here** * **You'll work with the best.** Our implementation team is accomplished, experienced, and passionate. Collaboration and teamwork are at the core of how we succeed. * **You'll be part of rapid growth.** ShipHawk already has a strong customer base and is scaling quickly. * **You'll thrive in a healthy, fun culture.** We celebrate success, value balance, and enjoy working together. * **You'll grow your career.** Join us at a pivotal stage and help build something industry\-defining. ### **Why ShipHawk?** * **Competitive salary:** $85,000–$110,000 annually (depending on experience) * **Unlimited PTO** – we trust you to take the time you need * **11 paid holidays**, plus a **company closure between Christmas and New Year's** * **Medical, dental, and vision insurance 100% covered** for employees * **Fully remote** team with flexibility and autonomy * **Amazing teammates** – supportive, collaborative, and genuinely fun to work with ### **About the Role** The **WMS Implementation Engineer** is both a **technical expert and a domain expert in warehousing** responsible for onboarding customers onto ShipHawk's Warehouse Management System. You'll play a key role in implementation projects end\-to\-end — from discovery through go\-live — translating complex operational requirements into effective software configurations. Along the way, you will also collaborate with customers to review their operational processes and adjust as necessary to get the most out of our WMS solution. You'll combine customer consulting, system configuration, and some basic project management to deliver exceptional implementation experiences. Most engagements are remote, though some may require on\-site support. This role requires **hands\-on experience implementing WMS solutions**, **experience with the core practices in warehousing, and strong SQL skills** for configuration, data validation, and issue resolution. ### **What You'll Do** Lead full\-cycle WMS implementations for ShipHawk customers, ensuring on\-time, high\-quality delivery. * Perform discovery to uncover detailed receiving, picking, packing, and shipping requirements across domestic and international operations. * Translate operational processes into ShipHawk workflows and configurations. * * Write and execute **SQL queries** for data validation, troubleshooting, and integration support. Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams to resolve them. * Recommend process improvements that help customers maximize ROI from ShipHawk. * Guide customers through user acceptance testing (UAT) and go\-live readiness. * Maintain consistent communication with customer stakeholders and internal teams. * Transition customers seamlessly to the Support team post\-implementation. * ### **What We're Looking For** * **2–3 years of hands\-on experience implementing WMS software in customer\-facing roles.** * **Proficiency in SQL** — able to write queries for data analysis and configuration validation. Strong understanding of warehouse operations (receiving, picking, packing, shipping). * Excellent verbal and written communication skills, with the ability to simplify complex topics. * Proven organizational and project management skills; able to manage multiple concurrent projects. * Self\-motivated, collaborative, and able to thrive in a fast\-paced, evolving environment. * ### **What Will Set You Apart** * Experience implementing **shipping, TMS, or logistics platforms.** * Familiarity with **Oracle NetSuite** or **Acumatica.** * Working knowledge of **HTML, CSS, APIs (Postman), or JavaScript.** ### ***Equal Opportunity*** *ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*