Agency Account Director – Marketing

Agency Account Director – Marketing

The Hive | Remote | $40–$50/hour | 10–20 hours per week

Schedule: Overlap with U.S. Central business hours required
Start date: As soon as possible
Growth potential: Opportunity for increased hours as the agency grows

About The Hive

The Hive is a remote marketing and business concierge agency serving direct clients and white-label agency partners. Our distributed team delivers marketing and operational services across multiple industries, client accounts, and service lines.

We’re hiring an experienced Agency Account Director to lead our account management team and oversee marketing delivery across our client portfolio.

About the Role

You’ll be responsible for ensuring client work is delivered on time, within scope, within budget, and to established quality standards. You’ll manage account managers, improve delivery systems, monitor account profitability, and resolve issues before they escalate.

This is a hands-on leadership role for someone who can build and improve operational systems while coaching the team responsible for execution. At least four years of marketing agency experience is required.

Key Responsibilities

• Oversee account health: Lead weekly reviews of budgets, hours, approvals, deliverables, client satisfaction, and account risks. Assign corrective actions and follow through to resolution.
• Lead account managers and project managers: Set expectations, coach team members, monitor performance, and ensure proactive ownership of client communication, timelines, budgets, and specialists.
• Standardize marketing delivery: Develop and enforce SOPs, approval workflows, quality standards, and time expectations for social media, email marketing, paid advertising, and SEO.
• Improve technical systems: Build and optimize ClickUp workflows, dashboards, automations, and reporting. Apply Claude and other AI tools to practical reporting, documentation, quality checks, and operational tasks.
• Manage profitability and scope: Partner with Finance to forecast account hours, track resource use and margins, address profitability risks, and manage out-of-scope requests.
• Coordinate team capacity: Monitor specialist workloads, turnaround times, and quality. Adjust resources and identify staffing needs.
• Own escalations and reporting: Resolve delivery issues and provide a concise Friday leadership report covering margins, at-risk accounts, overdue work, operational concerns, and decisions needed.

Required Qualifications

• 4+ years of direct marketing agency experience in account leadership, operations, or delivery management.
• Demonstrated responsibility for a substantial portfolio of concurrent client accounts.
• Experience managing account managers, project managers, or cross-functional marketing teams.
• Working knowledge of social media, email marketing, paid advertising, and SEO delivery.
• Understanding of agency economics, billable hours, utilization, resource planning, and account profitability.
• Advanced ClickUp proficiency, including workflows, dashboards, automations, and reporting.
• Experience personally implementing workflow improvements, automation, and practical AI applications.
• Clear, concise written communication and strong follow-through.
• Ability to work independently in a remote environment with overlap during U.S. Central business hours.

What Success Looks Like

First 30 days: Establish weekly account-health reviews, clarify ownership and escalation paths, review platform access, and address immediate delivery and profitability risks.

First 60 days: Implement consistent marketing delivery SOPs, launch ClickUp account-health reporting, improve workflows, and establish systematic capacity tracking.

First 90 days: Demonstrate stronger delivery performance, reduced wasted hours, greater team independence, and accounts meeting their margin targets or operating under approved corrective plans.

Tools We Use

ClickUp, Rella, Klaviyo, HoneyBook, Meta Business Suite, Google Ads, Google Workspace, and Claude.

Pay: $40.00 - $50.00 per hour

Expected hours: 10.0 – 20.0 per week

Application Question(s):

• What is your desired hourly rate?

Experience:

• direct marketing agency: 4 years (Required)

Work Location: Remote