Client HR Specialist

Description:
Position: Outsourcing HR Specialist

Classification: Full-time

Department: Outsourcing

Division: Human Resources

Compensation: $50-60k

About the Company

A growing company seeks growing teammates! Processio Strategic Services is an HR outsourcing and consulting company based in Georgetown, KY. We specialize in providing HR solutions to small and medium-sized businesses via an outsourced/fractional model. We are a gamechanger in the HR outsourcing space and are seeking talented and motivated individuals who want to be a part of our success story. The teammate we select will get the opportunity to become a leader and a foundational piece of our company’s development.

Our Values:

Relationships are Everything

Relationships are the driving force of everything that we do, from how we manage our clients, business, and team members. If you take care of people, they will take care of you.

Mistakes are Opportunities

Mistakes are data that allow us to find a better way, see the holes in our processes, and grow.

Efficiency is Key

Why do one task in 3 steps when it can be done in 2? Efficiency allows us to focus more on our clients and lesson our process.

Transparency is Critical

Because we help perform a major function for our clients’ businesses, being open and honest about what we do helps strengthen our value proposition.

Integrity at the Core

If we say we will do it, we do it.

Commitment through Adversity

We are committed to see our clients and our team members grow.

Benefits of working with Processio

• Our virtual office allows you to work from anywhere!
• Flexible schedules that provide outstanding work/life balance.
• Education and training resources to further your personal and professional growth.
• Unlimited PTO for full-time and part-time employees.
• The opportunity to be a part of the business discussions and a seat at the table.

Many of your tasks will include:

• Serve as a first point of contact for client emails and requests, resolving routine HR questions directly and escalating more complex issues appropriately.
• Build strong client relationships through responsive, professional, and personal communication.
• Coordinate onboarding and offboarding for client employees, including paperwork, system setup, and required notices.
• Support client payroll processing, including reviewing timecards, entering payroll changes, and resolving discrepancies.
• Create and post job descriptions, screen applicants, conduct initial phone screens, and coordinate interviews.
• Enroll new employees in benefits, process qualifying life events, and assist with client open enrollment.
• Maintain accurate employee records and work within client HRIS platforms.
• Assist with client compliance tasks, policy updates, and employee handbook revisions.
• Track and report progress on client tasks and projects to keep work moving without constant oversight.
• Take on more responsibility over time as you develop toward a Client HR Manager role.
• Other duties as assigned.

Requirements:

Key Skills, Knowledge, and Abilities

• 1-2 years of hands-on HR experience required (generalist, coordinator, assistant, or specialist roles).
• Experience with payroll processing and benefits administration preferred.
• Experience using an HR Information System (HRIS).
• aPHR or SHRM-CP certification a plus, or a willingness to pursue one.
• Self-motivated, with the ability to prioritize and work independently without regular direction.
• Highly organized and able to manage multiple client requests at once.
• Strong written communication skills, especially by email.
• Highly detail-oriented, with sound judgment about when to escalate.
• Able to self-manage in a remote environment.