Customer Service Representative

MARTIN AUTOMOTIVE GROUP is seeking a part-time Customer Service Representative to support customers remotely from Lake Charles, LA.

### Position Summary

As a Customer Service Representative, you will be the first point of contact for customers, delivering responsive, accurate, and professional support. You’ll help answer questions, resolve concerns, and guide customers to the right next steps while maintaining a high standard of service.

This part-time, remote role is ideal for someone who enjoys interacting with people, takes ownership of customer outcomes, and thrives in a fast-paced environment.

### Key Responsibilities

• Provide timely customer support via phone and other customer communication channels, ensuring clear and courteous interactions
• Address customer inquiries, troubleshoot issues, and resolve routine problems with accuracy and professionalism
• Collect and document customer information, maintaining organized records and following internal processes
• Coordinate with internal teams as needed to ensure customer requests are handled efficiently
• Maintain a consistent focus on customer satisfaction, quality, and compliance with company standards

### Required Qualifications

• Demonstrated customer service experience (in person or remote)
• Ability to communicate clearly and professionally with customers in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Reliable work habits and the ability to manage time effectively in a remote setting
• Comfort learning and using internal systems to record interactions and track requests

### Preferred Qualifications

• Experience in customer-facing roles within a retail, service, or operations environment
• Familiarity with basic troubleshooting and intake processes for customer concerns
• Experience handling a high volume of inquiries while maintaining service quality
• Demonstrated ability to de-escalate situations and maintain empathy and professionalism

### Compensation

Hourly rate: $45.00 - $55.00