Operations Assistant

Employment Type: Seasonal / Per Diem

Pay Rate: $20.00 per hour

Expected Hours: Approximately 20–30 hours per week

Anticipated Start Date: November 30, 2026

Anticipated Hiring Decision: November 13, 2026

Work Location: Remote / Work From Home

Seasonal Employment Period: December–March

This is a seasonal position, with employment expected to end at the conclusion of the winter season. JMC values its seasonal team members and looks forward to welcoming eligible employees back for future winter seasons based on operational needs and performance.

About JMC Enterprises

For over a decade, JMC has specialized in removing dangerous snow and ice from the tops of tractor-trailers across the Northeast before those trailers return to the road. Our mission is rooted in road safety, and our work depends on reliable communication, teamwork, and a strong commitment to supporting our field teams and customers.

Position Description

JMC Enterprises is seeking a dependable, organized Operations Assistant to support our winter snow and ice removal operations from home. In this role, you will help our operations team stay informed, organized, and responsive as weather conditions change. You will play a key role in supporting JMC's weather-dependent winter operations, with primary responsibilities including phone support, dispatch coordination, and professional communication with field technicians, customers, and their drivers. Additional responsibilities include weather monitoring, service-related outreach, recordkeeping, lodging arrangements, billing assistance, and reviewing and documenting technician dashcam footage.

This is a seasonal, per diem position with approximately 20–30 hours per week anticipated. Workload and scheduling may vary based on storm activity and operational needs. The ideal candidate is comfortable juggling priorities, working with digital systems, and communicating professionally in a fast-moving environment.

Primary Responsibilities

• Work closely with the Operations Manager, Operations Coordinators and other assistants to plan, support and facilitate trailer-top now removal operations across 14 states.
• Provide professional and responsive phone support, communicating effectively with field technicians, customers, and their drivers regarding service requests, scheduling, and operational needs.
• Support storm planning and preparation through customer outreach, service coordination, and ongoing communication with the operations team.
• Monitor weather forecasts, track developing winter weather events, and accurately update and maintain JMC's weather forecasting tracker.
• Complete accurate and timely data entry while maintaining organized operational records.
• Coordinate and book lodging accommodations for field technicians as needed.
• Review, retrieve, and document technician dashcam footage using Verizon's Fleet Management System.
• Take on additional operational and administrative responsibilities as assigned, demonstrating flexibility, adaptability, and a willingness to support the team wherever needed.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Clear, professional verbal and written communication skills, including phone etiquette.
• Comfort using computers, online platforms, and digital recordkeeping systems.
• Proficiency using Microsoft Excel.
• Experience using Microsoft Teams, Microsoft Outlook and One Drive.
• Ability to work independently from home while remaining responsive and collaborating with the operations team.
• Dependability, sound judgment, discretion, and the ability to handle confidential information.
• Flexibility to adjust to changing priorities and weather-driven operational demands, including changing or rotating shift days and times. Flexibility to work weekends as needed.
• A reliable internet connection and a suitable, distraction-limited remote work environment.
• Experience in dispatch, logistics, scheduling, administrative support, or fleet systems is a plus.

Workplace Culture \& Professional Expectations

At JMC, our culture is built on safety, communication, collaboration, trust, integrity, and a positive, team-first attitude. Our Core Values guide how we work, how we treat one another, and how we support our customers and field technicians.

We expect every team member to communicate clearly, respectfully, and professionally; demonstrate accountability and follow through on commitments; maintain confidentiality; embrace feedback; and approach challenges with a positive, solution-focused mindset. Team members must be dependable, adaptable, and willing to step in wherever needed to support the team, especially during fast-paced winter weather operations.

Ready to Support a Safer Winter?

We look forward to hearing from dependable candidates who want to make a difference behind the scenes of our winter operations.

JMC participates in E-Verify and uses Form I-9 information to confirm employment authorization in the United States.